WEX

Senior Director, Merchant Services

WEX

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $206,500 - $231,400 per year

Job Level

Senior

About the role

  • Identify and capture incremental revenue opportunities by expanding fuel and non-fuel product acceptance among underutilized merchant sites
  • Drive the evolution of technical integration standards, including APIs, network configurations, and non-persistent port setups
  • Oversee the end-to-end merchant journey—from initial sales engagement, agreement creation to technical certification
  • Act as the primary liaison between Sales, Engineering, Legal, Operations, Authorization Gateway, Network Operations and Finance
  • Shape compliance standards for card sales, ensuring frictionless authorization and data validation in collaboration with POS providers and Networks
  • Direct the management of SSVR settings, firewall/VPN configurations (Aviatrix), and error-handling protocols
  • Serve as a trusted advisor, presenting WEX’s value proposition to executive-level stakeholders and resolving complex customer inquiries
  • Hire, train, and equip business development and technical onboarding professionals with tools like Jira to manage complex project pipelines

Requirements

  • Bachelor of Business, Technical or Equivalent Management Degree
  • 10+ Years of Technical Experience
  • 10+ Years of Contract Negotiation Experience
  • 10+ Years of Leadership Experience
  • 10+ Years of Technical Proficiency: Demonstrated experience in payments/fintech environments, specifically with merchant onboarding, APIs, and network configurations
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
APIsnetwork configurationsnon-persistent port setupsSSVR settingsfirewall configurationsVPN configurationserror-handling protocolsmerchant onboardingpaymentsfintech
Soft Skills
leadershipcommunicationnegotiationproblem-solvingcollaborationadvisorytrainingproject managementstakeholder engagementcustomer service
Certifications
Bachelor of BusinessBachelor of Technical ManagementEquivalent Management Degree