WEX

Benefit Operations Specialist I

WEX

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $17 - $23 per hour

About the role

  • The Operations Specialist, Benefits is responsible for the lifecycle of various benefit plans, including Flexible Benefits, Health Reimbursement Arrangements, Health Savings Accounts, and Commuter Plans.
  • This encompasses their creation, ongoing maintenance, and eventual closure.
  • The role also includes consumer forms and processing file data relevant to employer configurations and plans.
  • A strong understanding of the products, systems, files, and technical aspects is essential for success in this position.
  • Assist with special projects and continually work on improving departmental workflow.
  • Maintain policy according to HIPAA.

Requirements

  • Must adhere to security policies
  • Maintain detailed knowledge in function area(s) related to Benefits
  • Serve as an internal resource, troubleshoot questions and provide issue resolution using product, file and system knowledge
  • Serve as a knowledgeable contact for internal departments
  • Communicate with other teams, employers and partners to resolve account discrepancies
  • Responsible for solving cases and resolving tier 3 escalations
  • Create, update and maintain participant plans and balances
  • Update and maintain employer account balances
  • Create, update and maintain employer plans and closings
  • Process demographic, enrollment and contribution files
  • Facilitate peer training when requested
  • Identify trends to improve plan administration experience
  • Ensure requests made by internal and external departments are resolved in a timely manner
  • Attend regularly scheduled one on one meetings with direct leader for professional development and goal setting
  • Work with your team, other departments to ensure a positive customer experience
  • Create efficiencies and improve processes for employers, consultants and third-party vendors
  • Maintain a continuous improvement approach to work
  • Participate in ongoing learning, development opportunities and sharing of knowledge
  • Maintain attendance and punctuality standards
  • Maintain expected quality and performance metrics
  • Must participate in team meetings and one on ones via video and phone
Benefits
  • health, dental and vision insurances
  • retirement savings plan
  • paid time off
  • health savings account
  • flexible spending accounts
  • life insurance
  • disability insurance
  • tuition reimbursement
  • and more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
benefit plansFlexible BenefitsHealth Reimbursement ArrangementsHealth Savings AccountsCommuter Plansfile data processingpolicy maintenancedemographic processingenrollment processingcontribution file processing
Soft Skills
troubleshootingcommunicationproblem-solvingteam collaborationcustomer experiencecontinuous improvementpeer trainingissue resolutionorganizational skillsprofessional development
Certifications
HIPAA compliance