Lead, coach, and develop a team of 7 Information System Engineers to ensure timely and accurate execution of simulation and testing activities aligned with SLA commitments.
Manage the end-to-end merchant certification process, including kick off meetings, SLA on script completion and testing in simulation.
Oversee compliance with quarterly scope requirements for WEX fuel card integrations, ensuring certifications align with operational and technical standards.
Design, implement, and maintain process workflows using Monday.com to track key metrics such as open certifications, testing documentation completeness, and testing windows.
Deliver monthly reporting and performance metrics to executive leadership, including current and outstanding vendor statuses, progress toward certification goals, and team performance indicators.
Leverage AI-driven dashboards and predictive analytics to proactively identify potential bottlenecks in certification workflows and highlight at-risk vendors before SLA violations occur.
Collaborate cross-functionally with product, engineering, and business operations to ensure alignment on testing strategies and vendor retention objectives.
Continuously improve processes and documentation to enhance team efficiency, accountability, and knowledge transfer.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent work experience
3+ years of experience in technical team management or leadership within a systems engineering or testing environment
Strong understanding of software testing, systems integration, and vendor certification processes
Demonstrated experience using workflow/project management tools (e.g., Monday.com, Jira, Asana)
Proven ability to produce and present executive-level reporting and metrics
Excellent communication, leadership, and organizational skills
Ability to manage competing priorities and deliver results under tight deadlines.
Preferred Qualifications: 5+ years of experience managing engineering or technical teams in a production or systems testing environment
5+ years of project management experience
Familiarity with fleet payment systems or fuel card processing technologies
Experience with vendor onboarding and certification frameworks in a highly regulated industry
Proficiency in data visualization tools (e.g., Power BI, Tableau) for reporting and metrics presentation
Working knowledge of Agile methodologies and continuous improvement principles.

Benefits

health, dental and vision insurances
retirement savings plan
paid time off
health savings account
flexible spending accounts
life insurance
disability insurance
tuition reimbursement
bonuses

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

software testingsystems integrationvendor certification processesdata visualizationAgile methodologiescontinuous improvement principlesproject managementworkflow management

Soft skills

leadershipcommunicationorganizational skillsability to manage competing prioritiesability to deliver results under tight deadlines