Product Manager III, Omnichannel Customer Communications
WEX
full-time
Posted on:
Location Type: Remote
Location: California • Illinois • United States
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Salary
💰 $94,000 - $125,000 per year
About the role
- Define standards for message orchestration, channel selection, and communication architecture
- Partner with engineering, design, marketing, and CX teams
- Continuously evaluate how customers experience WEX communications across channels
- Establish governance frameworks for message usage, frequency, prioritization, and templates
- Collaborate across marketing, operations, engineering, customer support, and product teams
Requirements
- 4+ years of experience in product management or related digital roles
- Strong understanding of omnichannel communication ecosystems
- Undergraduate degree required, advanced degree is a plus
- Experience with messaging APIs, customer engagement platforms, or marketing tech tools
- Analytical mindset with demonstrated ability to measure communication performance across channels
- Proven ability to lead end-to-end product discovery and delivery
- Exceptional cross-functional collaborator
Benefits
- health, dental and vision insurances
- retirement savings plan
- paid time off
- health savings account
- flexible spending accounts
- life insurance
- disability insurance
- tuition reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product managementomnichannel communicationmessaging APIscustomer engagement platformsmarketing tech toolscommunication performance measurementproduct discoveryproduct delivery
Soft skills
analytical mindsetcross-functional collaborationleadership
Certifications
undergraduate degreeadvanced degree