WEX

Senior Receivables Support Specialist

WEX

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $20 - $26 per hour

Job Level

Senior

About the role

  • Facilitate the setup and maintenance of customer accounts for various payment methods, including direct debit ACH
  • Ensure accurate and timely processing of payment authorizations and updates
  • Process and document various A/R adjustments, such as write-offs and refunds, ensuring proper approvals and adherence to company policies
  • Manages customer situations by analyzing account history and information to provide solutions, support retention, and make decisions regarding payment options, reactivations, and escalations
  • Ensures aged credits are minimized in line with compliance limits, while mitigating financial risk through careful decision-making
  • Respond to customer inquiries related to payment methods, adjustments, and payment plans in a professional and timely manner, escalating complex issues as necessary
  • Identify opportunities for process improvements within the administrative functions of the Receivables Support Operations department and contribute to the development of more efficient workflows
  • Proactively identify and embrace opportunities to integrate AI and automation technologies into operational processes
  • Ensure all activities are conducted in compliance with relevant company policies, procedures, and regulatory requirements
  • Accurately documents account activities, ensures timely follow-up, and meets quality and productivity metrics
  • Work closely with the Collections, Cash Applications, and other internal teams to ensure seamless A/R processes
  • Provide general administrative support to the A/R team, including data entry, record-keeping, and generating reports as required
  • Assist in the administration and tracking of customer payment plans, including documentation, monitoring adherence, and escalating past-due accounts as needed

Requirements

  • Associate's degree or above in Accounting or Business Related Field preferred with at least 1 year of relevant experience
  • Thrives in a deadline-oriented environment with ability to manage multiple projects concurrently
  • Well-versed in the Fair Debt Collection Practices Act (FDCPA) and able to apply it to decision-making
  • Analytical and problem solving skills
  • Intermediate computer software literacy
  • Detail oriented
  • Self-motivated and dependable
  • Organizational/Time Management ability
  • Flexible/Adaptable to change
  • Must successfully pass a background investigation.
Benefits
  • health, dental and vision insurances
  • retirement savings plan
  • paid time off
  • health savings account
  • flexible spending accounts
  • life insurance
  • disability insurance
  • tuition reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
payment processingA/R adjustmentsdata entryrecord-keepingreport generationaccount managementfinancial risk mitigationcompliance adherenceprocess improvementAI integration
Soft skills
analytical skillsproblem solvingorganizational abilitytime managementself-motivateddependabledetail orientedflexibleadaptabledeadline-oriented
Certifications
Associate's degree in AccountingAssociate's degree in Business