Business Operations Analyst
Westfield Health
full-time
Posted on:
Location Type: Hybrid
Location: Berkeley Heights • New Jersey • United States
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About the role
- Focus is to analyze and assist with current inflight initiatives and identify and implement improvements to the business process and technology platforms.
- Conduct a thorough current state assessment and document processes, identify obstacles, inefficiencies and opportunities for improvement.
- Create process documentation and guidelines, including standard operating procedures and workflow diagrams.
- Communicate with shareholders and stakeholders to ensure alignment on proposed changes.
- Assist with process audits and evaluate the effectiveness of implemented process changes, gathering feedback and making necessary adjustments.
- Provide training and support to team members on new processes and best practices.
- Drive and collaborate in the development of projects scope, plans and business cases.
- Monitor and evaluate the effectiveness of implemented process changes, measuring key performance indicators and making necessary adjustments for continuous improvement.
Requirements
- Bachelor’s degree in a related field.
- 5+ years of experience in business process analysis and project management.
- Familiarity with process mapping and modelling techniques.
- Strong analytical skills with the ability to collect, study and interpret complex data.
- Ability to manage and perform multiple complex tasks as part of the daily work assignment.
- Proficiency in Microsoft Office suite
- Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business process analysisproject managementprocess mappingprocess modelingdata analysiskey performance indicatorsprocess documentationworkflow diagramsstandard operating procedures
Soft skills
analytical skillscommunication skillspresentation skillscollaborationtrainingsupportproblem-solvingadaptabilitystakeholder engagement