Principal FinOps Resident – Contractor
DoiT International
AWSAzureCloud
Operations Specialist
Western Union
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇹🇭 Thailand
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage the end-to-end agent experience lifecycle management including onboarding lead times and post activation support for agents in Thailand, Cambodia and Laos
- Manage and handle digital operations framework for Thailand Digital business.
- Monitor Account Payout Network tasks and activities
- Implement new processes to enhance service, improve cost effectiveness, improve quality, and address service issues for Indonesia network organization.
- Ensure efficiency and quality goals are met for all products and operational queues and departments daily, weekly, and monthly.
- Enabling operational excellence in service delivery and regulatory compliance within the country’s networks and customers through the coordination of Agent Operations activities, Regional Operation Centers, Compliance, and business.
Requirements
- A minimum of years’ experience in retail consumer, bank, financial services/payment services, call center organizations with emphasis on technology and process or product management.
- Experience is required in leading and managing large global cross-functional programs, with the ability to network and communicate across all functions and management levels.
- Experience working with program or project management principles, tools and processes is required with emphasis on Global Retail and Digital products and technologies.
- Detail oriented and results driven - must have a proven track record of delivering high quality results in a global environment.
- Excellent written and oral communication skills (both English and Thai), excellent people skills and ability to influence peers and stakeholders in business and technical roles.
Benefits
- Access to multiple health insurance options
- Accident and life insurance
- Access to best-in-class development platforms
- Employee Assistance Programs
- Paid Time Offs
- Employee Wellness
- Global Recognition and Rewards Programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementproject managementprocess managementdigital operationsservice deliveryregulatory compliancequality managementcost effectivenessaccount payout managementcross-functional program management
Soft skills
detail orientedresults drivenexcellent written communicationexcellent oral communicationpeople skillsinfluencing skillsnetworkingstakeholder managementinterpersonal skillsleadership