Operations

• Manage the end-to-end agent experience lifecycle management including onboarding lead times and post activation support for agents in Thailand, Cambodia and Laos
• Manage and handle digital operations framework for Thailand Digital business.
• Monitor Account Payout Network tasks and activities
• Implement new processes to enhance service, improve cost effectiveness, improve quality, and address service issues for Indonesia network organization.
• Ensure efficiency and quality goals are met for all products and operational queues and departments daily, weekly, and monthly.
• Enabling operational excellence in service delivery and regulatory compliance within the country’s networks and customers through the coordination of Agent Operations activities, Regional Operation Centers, Compliance, and business.

Operations Specialist

Principal FinOps Resident – Contractor