Operations

• Own a portfolio of enterprise customers, providing engagement management and strategic FinOps advisory services
• Build and maintain executive-level relationships within the customer account, leveraging those relationships to identify business goals and objectives related to their FinOps journey
• Using your knowledge of the customer’s goals and objectives, educate DoiT customers on the DoiT Cloud Intelligence platform features that support their goals and drive product adoption through user awareness and proficiency
• Assess customer FinOps maturity using the DoiT FinOps Maturity Assessment and build roadmaps to improve maturity in a “crawl, walk, run” framework
• Manage ongoing workstreams with customers, driving accountability within DoiT and the customer team to ensure success
• Operate as the “voice of the customer” by listening to and documenting customer feedback on the DoiT Cloud Intelligence platform and FinOps practice and sharing that feedback with the appropriate DoiT teams
• Own the overall customer satisfaction for your customer portfolio and resolve issues and escalations collaboratively with the DoiT team (and leadership, where needed)
• Maintain the customer 360 in our Customer Success platform, creating a referencable source of truth for the customer account and health to the rest of the business
• Partner with the DoiT sales team to ensure successful renewals and client retention
• Represent DoiT at industry events (e.g. cloud summits and annual conferences)

Principal FinOps Resident – Contractor

Operations Specialist