DoiT International

Principal FinOps Resident – Contractor

DoiT International

contract

Posted on:

Location Type: Remote

Location: Remote • 🇹🇭 Thailand

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Job Level

Lead

Tech Stack

AWSAzureCloud

About the role

  • Own a portfolio of enterprise customers, providing engagement management and strategic FinOps advisory services
  • Build and maintain executive-level relationships within the customer account, leveraging those relationships to identify business goals and objectives related to their FinOps journey
  • Using your knowledge of the customer’s goals and objectives, educate DoiT customers on the DoiT Cloud Intelligence platform features that support their goals and drive product adoption through user awareness and proficiency
  • Assess customer FinOps maturity using the DoiT FinOps Maturity Assessment and build roadmaps to improve maturity in a “crawl, walk, run” framework
  • Manage ongoing workstreams with customers, driving accountability within DoiT and the customer team to ensure success
  • Operate as the “voice of the customer” by listening to and documenting customer feedback on the DoiT Cloud Intelligence platform and FinOps practice and sharing that feedback with the appropriate DoiT teams
  • Own the overall customer satisfaction for your customer portfolio and resolve issues and escalations collaboratively with the DoiT team (and leadership, where needed)
  • Maintain the customer 360 in our Customer Success platform, creating a referencable source of truth for the customer account and health to the rest of the business
  • Partner with the DoiT sales team to ensure successful renewals and client retention
  • Represent DoiT at industry events (e.g. cloud summits and annual conferences)

Requirements

  • Excellent communication skills (written and verbal) in both Thai and English
  • Experience driving maturity of a FinOps practice within a business
  • Expertise in cloud technologies and the latest advances in cloud services
  • Prior experience in a SaaS company and/or with SaaS FinOps platform solutions
  • Highly skilled at executive presence and consultative advising; comfortable presenting to executives and large groups
  • A desire to help define and refine the DoiT FinOps Intelligence strategic advisory offering
  • Comfortable working in a fast-paced and, at times, ambiguous environment in an autonomous fashion
  • FinOps Foundation FinOps Certified Professional certification (preferable)
  • AWS / Google Cloud / Azure Professional certifications (preferable)
  • Other FinOps Foundation certifications (preferable)
Benefits
  • Flexible working arrangements
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
FinOpscloud technologiesSaaSDoiT Cloud Intelligence platformFinOps Maturity Assessmentcustomer success managementproduct adoptionconsultative advisingexecutive presenceroadmap development
Soft skills
communication skillsrelationship managementproblem-solvingcollaborationaccountabilityautonomous workadaptabilitycustomer advocacypresentation skillsstrategic thinking
Certifications
FinOps Foundation FinOps Certified ProfessionalAWS Professional certificationGoogle Cloud Professional certificationAzure Professional certificationFinOps Foundation certifications