Western Union

Vice President, Consumer to Business Payments

Western Union

full-time

Posted on:

Location Type: Hybrid

Location: Atlanta • Florida • United States

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Job Level

Lead

About the role

  • Lead the financial performance of the Consumer to Business (C2B) payments business, ensuring revenue growth, profitability, and cost optimization.
  • Develop and execute business strategies to expand market share and drive sustainable growth.
  • Oversee the end-to-end customer and agent experience, ensuring frictionless interactions and high satisfaction, partnering closely with product and operations teams.
  • Identify new opportunities for product enhancements (e.g., additional use cases), partnerships, and revenue streams.
  • Define pricing models, promotional strategies, and go-to-market plans to maximize consumer adoption.
  • Lead performance measurement by defining KPIs, monitoring results and optimizing go-to-market plans based on data insights.
  • Oversee partner account management, ensuring proactive engagement, partner satisfaction and business performance tracking.
  • Support key negotiations and escalations as the executive contact for strategic partnerships.
  • Implement disciplined processes to improve efficiency, scalability, and compliance – focusing on reducing partner friction (e.g., onboarding, settlement, issue resolution).
  • Build, mentor, and lead a high-performing team, fostering a culture of accountability and collaboration.
  • Partner with global product, technology, marketing, sales and compliance teams to align initiatives and deliver results.
  • Serve as business lead and thought partner for cross-functional product and tech initiatives, including app/web experiences and partner integrations.
  • Monitor industry trends, competitor strategies, and emerging technologies to identify market gaps and opportunities.
  • Evaluate and prioritize verticals and use cases to drive business development and sales strategy.
  • Foster a culture of accountability, customer focus, and continuous improvement across the team.

Requirements

  • 15+ years of progressive leadership experience in financial services, payments, or related industries.
  • Proven track record of P&L ownership and delivering revenue growth.
  • Expertise in consumer-to-business payments or adjacent payment ecosystems preferred.
  • Strong strategic and commercial acumen with ability to translate vision into actionable plans.
  • Exceptional operational discipline and problem-solving skills.
  • Ability to lead through influence and collaboration in a global matrix environment.
  • Excellent communication and stakeholder management skills.
  • Proven experience leading cross-functional teams and driving measurable business outcomes.
  • Demonstrated ability to influence across organizational levels and manage complex stakeholder relationships.
  • Ability to lead through ambiguity and prioritize competing demands.
  • Customer-centric mindset with a strong analytical foundation.
  • Strategic thinking with hands-on execution capability.
  • Excellent communication, negotiation, and presentation skills.
Benefits
  • Parental Leave
  • Family First Programs
  • Medical, Dental, and Life Insurance
  • Tuition Repayment Assistance Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
P&L ownershiprevenue growthbusiness strategiespricing modelsKPI definitionperformance measurementproduct enhancementsmarket share expansionbusiness developmentdata insights
Soft Skills
leadershipstrategic thinkingproblem-solvinginfluencecollaborationcommunicationstakeholder managementcustomer-centric mindsetoperational disciplinecontinuous improvement