Partner closely with the HR Leadership Team to shape regional and global people initiatives, using data, insights, and strong business acumen to guide executive decision-making
Influence the HR strategy by delivering thoughtful recommendations rooted in analytics, trends, and operational performance
Oversee and elevate the HR Operations function across the Americas through a tiered-service model that promotes efficiency, consistency, and exceptional employee support
Manage, mentor, and develop a team of HR professionals to ensure timely, high-quality responses to employee and manager inquiries
Champion the standardization and optimization of HR processes, systems, and procedures across all supported countries
Lead initiatives that enhance service delivery, streamline workflows, and support the HR Operations roadmap
Develop, maintain, and enhance policies and procedures that ensure alignment with all legal, regulatory, and audit requirements across the Americas region
Provide expert guidance on workforce management, labor relations, and compliance matters across the U.S., Canada, Mexico, and South America
Lead the HR Operations function across the Americas region, enhancing efficiency through a tiered service model and ensuring consistent service delivery
Identify opportunities to improve HR operational effectiveness through innovation and process transformation
Serve as a key leader in acquisition integration activities, ensuring a smooth and compliant transition experience for employees and managers.

Requirements

Bachelor’s degree in business administration, human resources, or related field preferred
15+ years of progressive HR experience, including senior-level leadership roles such as Senior HR Manager or HR Business Partner
Proven experience leading a global HR shared services function and managing a high-performing global HR team
Fluency in Spanish and English, with exceptional communication skills across both languages
Strong knowledge of ServiceNow; experience with Workday strongly preferred
Deep expertise in HR operations, workforce management, labor relations, and compliance across the Americas region
Experience leading acquisition integrations is strongly preferred
Demonstrated strengths in project management, process improvement, and navigating complex organizational dynamics
Skilled facilitator and presenter, comfortable leading meetings, workshops, and training sessions
Highly organized with the ability to manage multiple priorities, think strategically, and see the broader business context
Outstanding interpersonal and influencing skills, with the ability to engage stakeholders at all levels
Adaptable, resilient, and comfortable operating in a fast-changing environment with ambiguity.

Benefits

Short-term incentives
Multiple health insurance options
Accident and life insurance
Access to best-in-class development platforms
Family First Program
Flexible Time off
Medical, Dental and Life Insurance
Tuition Assistance Program
Parental Leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

HR operationsworkforce managementlabor relationscomplianceproject managementprocess improvementacquisition integrationdata analysisbusiness acumenemployee support

Soft Skills

communicationleadershipmentoringorganizational skillsinfluencingadaptabilityresiliencestrategic thinkingfacilitationpresentation