Western Union

Senior Manager, Product Management – Consumer Financial Service

Western Union

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • Texas • United States

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Salary

💰 $150,000 - $190,000 per year

Job Level

Senior

About the role

  • Lead the strategy, development, and execution of consumer financial services offerings.
  • Define and drive a globally scalable yet locally tailored strategy across lending, card, bill pay, and other financial services products.
  • Work closely with regional teams to adapt solutions to local market dynamics.
  • Optimize existing funnels and deliver impactful, customer-centric experiences across diverse geographies.
  • Collaborate closely with UX design and engineering teams to bring innovative financial services experiences to life.
  • Partner with external technology and financial institutions to ensure seamless integration and operational readiness.
  • Write clear, actionable product requirement documents and user stories that guide engineering, design, and operations teams.
  • Drive cross-functional roadmap alignment across core business stakeholders, regional product leads, engineering, compliance, legal, marketing, and customer care teams.
  • Conduct market research to uncover unmet customer needs and monitor product performance for feedback-driven iterations.

Requirements

  • 5-7 years of product management experience in consumer financial services, fintech, or related domains.
  • Proven success in developing and executing long-term product strategies across multiple product lines.
  • T-shaped skill set: broad familiarity across lending, cards, payments, and digital banking, with deep expertise in at least one area.
  • Strong understanding of financial product flows, compliance, and partner integrations.
  • Experience building global experiences on top of APIs and optimizing funnels through customer-centric design.
  • Excellent communication and stakeholder management skills, including experience working with external partners.
  • Analytical mindset with experience using data to inform decisions and measure success.
  • Comfortable working independently and making decisions in ambiguous environments.
  • Familiarity with KYC/CIP/AML processes and digital wallet ecosystems.
  • Experience mentoring and leading a team of 1–3 product owners, with a focus on growth, collaboration, and delivery excellence.
  • Experience working with globally distributed teams.
  • Proven ability to optimize existing funnels and scale 0–1 product launches.
  • Experience working with banking APIs, card processors, and payment platforms.
  • Ability to synthesize customer insights and business needs into actionable product strategies.
Benefits
  • Medical, Dental and Life Insurance
  • Tuition Assistance Program
  • Parental Leave
  • One day volunteer time off
  • $0 Money Transfer Fee Discount Code – Quarterly Recognition Program
  • “Game Changers” Employee Discount Program
  • Global Adoption Assistance
  • Global Scholarship Awards Program
  • 401K plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product managementfinancial product flowsAPI integrationcustomer-centric designdata analysisfunnel optimizationKYC processesCIP processesAML processesdigital wallet ecosystems
Soft Skills
communicationstakeholder managementanalytical mindsetindependent decision-makingmentoringleadershipcollaborationgrowth focusdelivery excellenceadaptability