Western Union

Product Manager, Payments Strategy & Operations

Western Union

full-time

Posted on:

Origin:  • 🇺🇸 United States • Colorado, New York

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Salary

💰 $110,000 - $160,000 per year

Job Level

SeniorLead

Tech Stack

Ruby on Rails

About the role

  • Western Union seeks a dynamic Payments Product Strategy & Operations Manager to join the team and drive strategic planning, execution, and operational excellence across our payments ecosystem.\n
  • Role blends product thinking with business operations to ensure our payments platform and global network of integrations is optimized for performance, scalability, compliance, and customer value.\n
  • You’ll work cross-functionally with Product, Engineering, Finance, Regional Business Leads, Compliance, and external partners to define our payments strategy, support roadmap execution, and continuously improve operational performance across global payments.\n
  • Develop and refine the payments product strategy across key markets, channels, and use cases (e.g., cards, A2A, wallets, bank transfers, real-time payments).\n
  • Track KPIs (e.g., approval rates, transaction costs, dispute ratios) and lead initiatives to improve payment success rates and reduce cost per transaction.\n
  • Drive collaboration internal functions to operationalize payment products end-to-end.\n
  • Develop and maintain operational playbooks, SOPs, and risk mitigation frameworks.\n
  • Lead efforts to streamline payment-related processes (e.g., settlement, reconciliation, chargeback handling).

Requirements

  • Develop and refine the payments product strategy across key markets, channels, and use cases (e.g., cards, A2A, wallets, bank transfers, real-time payments).\n
  • Identify market trends, regulatory shifts, and emerging technologies to inform strategic priorities.\n
  • Support business cases for new payment methods, corridors, or network enhancements.\n
  • Partner with Product Managers to align roadmap execution with operational and compliance needs.\n
  • Track key performance indicators (e.g., approval rates, transaction costs, dispute ratios) and lead initiatives to improve payment success rates and reduce cost per transaction.\n
  • Drive collaboration internal functions to operationalize payment products end-to-end.\n
  • Develop and maintain operational playbooks, SOPs, and risk mitigation frameworks.\n
  • Lead efforts to streamline payment-related processes (e.g., settlement, reconciliation, chargeback handling).\n
  • 7+ years of experience of product management experience in Financial Services, preferably payments.\n
  • 5+ years of experience managing teams.\n
  • Undergraduate or graduate degree in business or engineering.\n
  • 5+ years experience in payments, product strategy, fintech operations, or consulting.\n
  • Deep understanding of the global payments landscape, including cards, ACH, real-time payments, wallets, and cross-border rails.\n
  • Strong analytical and problem-solving skills, with the ability to structure and drive complex initiatives.\n
  • Proven ability to lead cross-functional initiatives and communicate with technical and non-technical stakeholders.\n
  • Experience using data to drive decisions.\n
  • Communication Skills: Excellent writing and communication skills.\n
  • Problem-Solving Skills: Proven problem-solving skills, a robust technological background, and an understanding of business processes.