Department Operations Manager – Customer Operations
Capital One
Product Manager, Payments Strategy & Operations
Western Union
full-time
Posted on:
Location: Colorado, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $110,000 - $160,000 per year
Job Level
SeniorLead
Tech Stack
Ruby on Rails
About the role
- Western Union seeks a dynamic Payments Product Strategy & Operations Manager to join the team and drive strategic planning, execution, and operational excellence across our payments ecosystem.\n
- Role blends product thinking with business operations to ensure our payments platform and global network of integrations is optimized for performance, scalability, compliance, and customer value.\n
- You’ll work cross-functionally with Product, Engineering, Finance, Regional Business Leads, Compliance, and external partners to define our payments strategy, support roadmap execution, and continuously improve operational performance across global payments.\n
- Develop and refine the payments product strategy across key markets, channels, and use cases (e.g., cards, A2A, wallets, bank transfers, real-time payments).\n
- Track KPIs (e.g., approval rates, transaction costs, dispute ratios) and lead initiatives to improve payment success rates and reduce cost per transaction.\n
- Drive collaboration internal functions to operationalize payment products end-to-end.\n
- Develop and maintain operational playbooks, SOPs, and risk mitigation frameworks.\n
- Lead efforts to streamline payment-related processes (e.g., settlement, reconciliation, chargeback handling).
Requirements
- Develop and refine the payments product strategy across key markets, channels, and use cases (e.g., cards, A2A, wallets, bank transfers, real-time payments).\n
- Identify market trends, regulatory shifts, and emerging technologies to inform strategic priorities.\n
- Support business cases for new payment methods, corridors, or network enhancements.\n
- Partner with Product Managers to align roadmap execution with operational and compliance needs.\n
- Track key performance indicators (e.g., approval rates, transaction costs, dispute ratios) and lead initiatives to improve payment success rates and reduce cost per transaction.\n
- Drive collaboration internal functions to operationalize payment products end-to-end.\n
- Develop and maintain operational playbooks, SOPs, and risk mitigation frameworks.\n
- Lead efforts to streamline payment-related processes (e.g., settlement, reconciliation, chargeback handling).\n
- 7+ years of experience of product management experience in Financial Services, preferably payments.\n
- 5+ years of experience managing teams.\n
- Undergraduate or graduate degree in business or engineering.\n
- 5+ years experience in payments, product strategy, fintech operations, or consulting.\n
- Deep understanding of the global payments landscape, including cards, ACH, real-time payments, wallets, and cross-border rails.\n
- Strong analytical and problem-solving skills, with the ability to structure and drive complex initiatives.\n
- Proven ability to lead cross-functional initiatives and communicate with technical and non-technical stakeholders.\n
- Experience using data to drive decisions.\n
- Communication Skills: Excellent writing and communication skills.\n
- Problem-Solving Skills: Proven problem-solving skills, a robust technological background, and an understanding of business processes.
