Western State Bank

IT Support

• Serve as the first point of contact for end users experiencing technical issues within the organization.
• Diagnose, troubleshoot, and resolve a variety of technical issues, escalating more complex problems to higher-level support teams as necessary.
• Provide clear communication and excellent customer service to minimize downtime and support user productivity.
• Maintain an up-to-date knowledge base of common issues and resolutions.
• Respond promptly to incoming help desk requests via phone, email, or ticketing system.
• Assist users with software installations, configurations, and updates.
• Document all support activities and solutions accurately in the ticketing system.
• Escalate unresolved issues to appropriate IT teams while maintaining communication with the end user.
• Provide guidance and training to users on common IT procedures and best practices.

Help Desk Support Specialist