Help Desk Support Specialist

Western State Bank

Help Desk Support Specialist at Western State Bank, resolving IT issues for end users. Serve as the first contact for technical support and ensure user productivity.

Posted 7/25/2026full-timeWest Fargo • North Dakota • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and resolving technical issues while providing exceptional customer service. Proficient in supporting various operating systems and software applications, with a strong ability to communicate effectively across different technical levels.

Highest-signal resume keywords

Help Desk Support ExperienceTroubleshooting Computer HardwareWindows Operating System SupportCustomer Service SkillsTicketing System Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Issue DiagnosisSoftware InstallationOperating System ConfigurationUser SupportAsset TrackingMobile Device ManagementPrinter SupportCommon Business Applications SupportEquipment SetupAccess Administration

Soft Skills

Clear CommunicationProfessionalismTeam CollaborationFollow-Up ManagementConfidential Information Protection

Tools & Technologies

Help Desk Ticketing SystemMicrosoft OfficeWindows-Based WorkstationsEmail SupportPhone Support

Certifications & Qualifications

High School DiplomaAssociate Degree in Information Technology

Industry Keywords

Banking TechnologyFinancial ServicesRegulated EnvironmentTechnical SupportDesktop Support

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Serve as the first point of contact for end users experiencing technical issues within the organization.
Diagnose, troubleshoot, and resolve a variety of technical issues, escalating more complex problems to higher-level support teams as necessary.
Provide clear communication and excellent customer service to minimize downtime and support user productivity.
Maintain an up-to-date knowledge base of common issues and resolutions.
Respond promptly to incoming help desk requests via phone, email, or ticketing system.
Assist users with software installations, configurations, and updates.
Document all support activities and solutions accurately in the ticketing system.
Escalate unresolved issues to appropriate IT teams while maintaining communication with the end user.
Provide guidance and training to users on common IT procedures and best practices.

Requirements

What you’ll need

High school diploma or equivalent.
Basic understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
Ability to troubleshoot routine computer, phone, printer, hardware, software, access, and user support issues
Ability to communicate clearly and professionally with team members at different levels of technical understanding.
Ability to document work accurately, follow procedures, manage follow-up items, and protect confidential information.
Ability to lift, move, pull, push, or carry technology equipment up to 75 pounds as required.
Experience with help desk or customer support roles, preferably in an IT environment.
Ability to follow established procedures and work effectively in a team environment.
Two or more years of help desk, desktop support, IT support, banking technology, or related technical support experience (preferred).
Experience using a help desk ticketing or request tracking system (preferred).
Experience supporting Microsoft Office, Windows-based workstations, printers, phones, user accounts, and common business applications (preferred).
Experience with equipment setup, asset tracking, onboarding support, or system access administration (preferred).
Experience working in banking, financial services, or another regulated environment (preferred).
Associate degree or higher in Information Technology, Computer Science, or related field (preferred).
Experience supporting remote users and mobile device management (preferred).

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Western State Bank Website LinkedIn All Job Openings 201 - 500 employees Founded 1902 🏦 Banking 💸 Finance Banking
Finance Western State Bank is a community-focused regional bank founded in 1902 that provides full-service personal and business banking, including checking and savings accounts, high-balance deposits, mortgages and home equity loans, consumer loans, credit cards, digital banking, treasury management, agricultural banking, and investment services. The bank emphasizes hometown service, long-term customer relationships, local community support, and convenient branch and digital channels; it holds a Five Star Superior Rating by Bauer Financial. Western State Bank primarily serves individuals, families, small businesses, and agricultural customers within its regional footprint. Help Desk Support Specialist 🔥 3 hours ago 🏢 West Fargo – Onsite ⏰ Full Time 🟢 Junior 🟡 Mid-level 💻 IT Support 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the first point of contact for end users experiencing technical issues within the organization.
Diagnose, troubleshoot, and resolve a variety of technical issues, escalating more complex problems to higher-level support teams as necessary.
Provide clear communication and excellent customer service to minimize downtime and support user productivity.
Maintain an up-to-date knowledge base of common issues and resolutions.
Respond promptly to incoming help desk requests via phone, email, or ticketing system.
Assist users with software installations, configurations, and updates.
Document all support activities and solutions accurately in the ticketing system.
Escalate unresolved issues to appropriate IT teams while maintaining communication with the end user.
Provide guidance and training to users on common IT procedures and best practices. 🎯 Requirements
High school diploma or equivalent.
Basic understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
Ability to troubleshoot routine computer, phone, printer, hardware, software, access, and user support issues
Ability to communicate clearly and professionally with team members at different levels of technical understanding.
Ability to document work accurately, follow procedures, manage follow-up items, and protect confidential information.
Ability to lift, move, pull, push, or carry technology equipment up to 75 pounds as required.
Experience with help desk or customer support roles, preferably in an IT environment.
Ability to follow established procedures and work effectively in a team environment.
Two or more years of help desk, desktop support, IT support, banking technology, or related technical support experience (preferred).
Experience using a help desk ticketing or request tracking system (preferred).
Experience supporting Microsoft Office, Windows-based workstations, printers, phones, user accounts, and common business applications (preferred).
Experience with equipment setup, asset tracking, onboarding support, or system access administration (preferred).
Experience working in banking, financial services, or another regulated environment (preferred).
Associate degree or higher in Information Technology, Computer Science, or related field (preferred).
Experience supporting remote users and mobile device management (preferred). Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs