Western & Southern Financial Group

Customer Support

• Responds to customer inquiries via inbound service and sales telephone interactions to address a variety of customer inquiries which include, but are not limited to, processing payments, resolving billing issues, policy changes requests and completing new insurance applications.
• Obtains and maintains multi-state licenses while employed in this position: Must pass state insurance agent licensing within approximately three weeks of hire.
• Performs other duties as assigned. Complies with all policies and standards.

Customer Service Advocate