Customer Service Advocate

Western & Southern Financial Group

Customer Service Advocate at Gerber Life Insurance providing exceptional service to existing customers through inbound and outbound calls. Engaging in consultative conversations using the Gerber Life Insurance sales process.

Posted 6/2/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Responds to customer inquiries via inbound service and sales telephone interactions to address a variety of customer inquiries which include, but are not limited to, processing payments, resolving billing issues, policy changes requests and completing new insurance applications.
Obtains and maintains multi-state licenses while employed in this position: Must pass state insurance agent licensing within approximately three weeks of hire.
Performs other duties as assigned. Complies with all policies and standards.

Requirements

What you’ll need

High School Diploma Or GED. - Required
1-2 years Customer Service experience. - Required
Proven ability to be a Customer Service Advocate with the ability to discuss information in a customer-friendly manner.
Proven strong and accurate business English, verbal and written communication skills (grammar and spelling).
Proven excellent listening skills.
Proven ability to multitask.
Must be licensed in Life and Health Insurance License in home state upon hire

Benefits

Comp & perks

Work in a remote office setting
Professional development opportunities
Health and wellness programs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicebilling issue resolutioninsurance application processingpolicy change requestsmultitasking

Soft Skills

customer service advocacyverbal communicationwritten communicationlistening skills

Certifications

Life and Health Insurance License