Western Growers

Recruitment

• Support the organization’s talent acquisition life cycle which includes sourcing, attracting, and interviewing prospective employees to find the right match for the company’s long-term goals.
• Activities include screening resumes, scheduling and facilitating interviews with candidates, managing background screening, determining and facilitating job offers, assisting newly onboarded employees with paperwork, and supporting all onboarding strategies.

Talent Acquisition Specialist

Customer Support

• Respond to general customer questions via telephone, e-mail, and written correspondence regarding insurance benefits, provider contracts, reimbursement programs, eligibility, and claims in a confidential, professional, and ethical manner.
• Analyze problems and provide information/solutions.
• Research and resolve aged Customer Service open calls within company standards.
• Operate in the Health Care Processing System (HCPS), Imaging systems, and all systems necessary to obtain and extract information with proficiency and skills.
• Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Be accountable when you uncover an issue or trend by helping to assess and report its impact, making improvements, and course-correcting along the way.
• Follow quality guidelines to provide exceptional customer support and ensure scores meet or exceed expectations.
• Accurately document database activity and customer interaction for tracking and analysis to identify trends and address operational and service issues.
• Research and analyze data to address standard operational challenges and customer service issues.
• Provide customers with requested information, including difficult and upset customers.
• Meet or exceed all department and performance service metrics.
• Communicate with the appropriate departments and identify service issues.
• Identify inefficiencies within the established processes and suggest possible solutions to save time, reduce risk, and/or reduce expenses.
• Maintain regular attendance per employee handbook guidelines.
• Utilize all capabilities to satisfy one mission — to enhance the competitiveness and profitability of our members.

Talent Acquisition Specialist

Customer Service Representative, Pacific/Mountain Time Zone