Western Exterminator Company

Sales

• Selling the company's Residential Pest Management Services and Products to new and existing residential customers
• Assessing customers' needs by performing a needs analysis based on customer concerns
• Visually inspects homes and businesses for pests, pest harborage, pest entries, etc
• Collaborates with customer service center, Inside Sales department, and technicians for increased opportunities
• Partners with Branch Manager to identify revenue streams with current base and service specialist engagement
• Develop proposals for customers to resolve existing pest issues
• Follow up on past proposals to close sales opportunities
• Provide expert knowledge to new service installations

Residential Sales Specialist

Manager

• Develop the management team to achieve growth, productivity, and profitability goals of the Branch as well as deliver legendary customer experiences
• Interview job applicants and select top candidates as well as monitor staffing needs
• Plan, identify, communicate, and delegate key responsibilities and practices to the operations and service management team to ensure smooth flow of operations within the Branch
• Drive the implementation of company programs and initiatives by motivating and supporting the management team within the district to develop and implement action plans that meet operational and organizational objectives
• Review environments and key business indicators within the district to identify problems, concerns, and opportunities for improvement in order to provide coaching to the operations and service management team to take action and achieve operational goals
• Play a supporting and auditing role with operations, sales, and office leadership positions

Branch Manager

Operations

• Oversee ongoing technician training, coaching, and development
• Recruit/hire residential and/or commercial pest, termite, specialty, and lawn technicians
• Review and evaluate ongoing technician performance
• Ensure overall service quality to maximize customer retention
• Monitor branch scheduling and ensure customer appointments are completed efficiently
• Ensure safety standards are met or exceeded
• Monitor and maintain inventory levels of pest/termite control products

Operations Manager

Technician

• The primary purpose of this role is to perform our industry leading pest management services for residential customers.
• You will be responsible for identifying and eliminating pests from residential properties by conducting thorough inspections, determining the type of pest infestation, applying appropriate treatments like pesticides and traps, and providing preventative measures to prevent future infestations, all while adhering to safety regulations and communicating with clients about pest control solutions.
• Conduct thorough inspections of client properties to identify signs of pest infestations, damage, and entry points.
• Apply approved pest control products, including chemicals, baits, and traps, to effectively eliminate pests while adhering to safety standards.
• Educate customers on pest prevention methods and the importance of maintaining a pest-free environment.
• Provide advice on how to reduce the risk of future infestations.
• Build relationships with customers, schedule and confirm their appointments, help with sales to current customers, and expand our product to new customers.
• Ensure that all pest control equipment is properly maintained, stocked, and in good working condition.
• Adhere to all local, state, and federal regulations regarding pest control products and safety protocols.
• Drive and safely operate a company provided service vehicle (we provide routine maintenance).

Residential Sales Specialist

Branch Manager

Operations Manager

Pest Control Technician