Marketplace and eCommerce Operations Specialist
Western Digital
full-time
Posted on:
Location Type: Remote
Location: Mexico
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About the role
- Oversee operational excellence across online marketplaces (Walmart, TikTok Shop, eBay, etc.) and, as needed, for the Sandisk online store.
- Ensure smooth execution of catalog management, inventory management, order fulfillment, compliance, and customer experience across all digital sales channels.
- Manage product uploads, pricing updates, and catalog accuracy.
- Monitor forward and reverse logistics and resolve operational issues promptly to adhere to marketplace policies and meet customer expectations.
- Support customer case management and submit disputes when needed to marketplace platforms.
- Maintain optimal stock levels and prevent out-of-stock situations.
- Coordinate with operations team for timely replenishment and fulfillment compliance.
- Monitor backlog reports and troubleshoot issues preventing order processing.
- Assist with product pricing updates and monitor pricing feed jobs.
- Track operational KPIs (order accuracy, fulfillment speed, return rates).
- Identify and resolve issues impacting customer experience or marketplace ratings.
- Ensure compliance with marketplace policies and service-level agreements.
- Ensure adherence to marketplace guidelines and brand protection measures.
- Monitor unauthorized sellers and initiate corrective actions.
Requirements
- Bachelor's degree in business, Supply Chain, or related field.
- 3+ years in eCommerce operations or marketplace/DTC management.
- Strong understanding of fulfillment processes, inventory management, and compliance.
- Experience with eCommerce platforms (e.g., SAP Commerce Cloud & SAP ERP) and marketplace tools (e.g., Feedonomics).
- Proficiency in operational analytics and reporting.
- Familiarity with OMS/WMS systems and ERP integrations.
- Experience managing multi-channel inventory and order flows.
Benefits
- Sandisk is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the " Know Your Rights: Workplace Discrimination is Illegal ” poster. Our pay transparency policy is available here . Sandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution. Sandisk is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
catalog managementinventory managementorder fulfillmentoperational analyticsreportingmulti-channel inventory managementorder flow managementcompliancepricing updateslogistics
Soft Skills
problem-solvingcustomer experience managementcommunicationcoordinationmonitoringtroubleshootingattention to detailoperational excellenceteam collaborationdispute resolution
Certifications
Bachelor's degree in businessBachelor's degree in Supply ChainBachelor's degree in related field