Western Digital

Marketplace & eCommerce Operations Manager

Western Digital

full-time

Posted on:

Location Type: Remote

Location: Mexico

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Tech Stack

CloudERP

About the role

  • Marketplace Setup & Maintenance: Manage product uploads, pricing updates, and catalog accuracy.
  • Monitor forward and reverse logistics and resolve operational issues promptly to adhere to marketplace policies and meet customer expectations.
  • Support customer case management and submit disputes when needed to marketplace platforms
  • Inventory & Fulfillment: Maintain optimal stock levels and prevent out-of-stock situations.
  • Coordinate with operations team for timely replenishment and fulfillment compliance.
  • Monitor backlog reports and troubleshoot issues preventing order processing.
  • Assist with product pricing updates and monitor pricing feed jobs.
  • Performance Monitoring: Track operational KPIs (order accuracy, fulfillment speed, return rates).
  • Identify and resolve issues impacting customer experience or marketplace ratings.
  • Compliance & Risk Management: Ensure compliance with marketplace policies and service-level agreements.
  • Ensure adherence to marketplace guidelines and brand protection measures.
  • Monitor unauthorized sellers and initiate corrective actions.

Requirements

  • Bachelor's degree in business, Supply Chain, or related field.
  • 3+ years in eCommerce operations or marketplace/DTC management.
  • Strong understanding of fulfillment processes, inventory management, and compliance.
  • Experience with eCommerce platforms (e.g., SAP Commerce Cloud & SAP ERP) and marketplace tools (e.g., Feedonomics).
  • Proficiency in operational analytics and reporting.
  • Familiarity with OMS/WMS systems and ERP integrations.
  • Experience managing multi-channel inventory and order flows.
Benefits
  • Flexible working arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
inventory managementfulfillment processesoperational analyticsreportingproduct pricing updatesorder processingcompliancerisk managementcatalog accuracycustomer case management
Soft Skills
problem-solvingcommunicationorganizational skillscustomer experience focusattention to detailteam coordinationanalytical thinkingtime managementadaptabilityconflict resolution