Responsible for the management of our Retail Chargeback program
Investigating and data analyzing chargebacks
Recurring trend analysis
Projecting customer penalties
Process documentation
Serve as a subject matter expert on retailer programs
Supporting process improvement initiatives with internal and external functions
Reduce financial losses from invalid chargebacks
Review and validate claims received from retail partners to determine legitimacy and compliance with contractual terms
Drive chargeback data scraping and running complex operational data analysis from ERP systems into measurable insights
Develop and manage reporting dashboards

Requirements

Bachelor’s/ Master's degree in Accounting, Finance, Business Administration, Engineering, Supply Chain Management, Logistics or related field (preferred)
3+ years of experience in chargeback resolution, accounts receivable, or retail deductions (consumer goods, retail, or distribution industry preferred)
Strong skills in data analysis using Excel, SQL, or BI tools (Power BI, Tableau)
Familiarity with major retailers’ compliance portals (e.g., Walmart, Target, Amazon, Costco, etc.) is a plus
Experience with Retailer Systems such as navigating Retailer platforms (e.g., Amazon Vendor Central, Walmart Retail Link, Target Partners Online, Best Buy Partner Portal), Chargeback management tools or internal ticketing systems
Experience in ERP systems (Oracle, SAP) and Transportation Management Systems (OTM)

Benefits

Paid vacation time
Paid sick leave
Medical/dental/vision insurance
Life, accident and disability insurance
Tax-advantaged flexible spending and health savings accounts
Employee assistance program
Other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity
Tuition reimbursement
Transit
Employee stock purchase plan
Western Digital Savings 401(k) Plan

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysischargeback resolutionaccounts receivablefinancial analysisreporting dashboardsExcelSQLPower BITableauERP systems

Soft Skills

project managementprocess improvementcommunicationproblem-solvinganalytical thinkingattention to detailcollaborationorganizational skillssubject matter expertisetrend analysis