Lead workshops to gather and refine business requirements for field service, asset management, scheduling/dispatch, and mobile workforce scenarios.
Design end‑to‑end Dynamics 365 CE Field Service solutions, including work orders, incident types, agreements, entitlements, assets, inventory, and resource scheduling.
Configure and extend D365 Field Service, including the mobile app, resource scheduling optimization, and integration with related CE apps and external systems.
Map current‑state processes, define future‑state service operating models, and translate requirements into functional designs and configuration.
Own functional solution design documents, configuration workbooks, and test scenarios for field service processes.
Collaborate with technical teams on integrations, data migration, and customizations (Power Platform, plugins, Azure services, etc.).
Lead system testing, UAT, and production cutover activities for Field Service projects.
Provide guidance and best practices on field service KPIs, SLAs, parts and inventory management, and technician productivity.
Train super users, dispatchers, and field technicians on D365 Field Service and related CE applications.
Support pre‑sales activities, including demos, solution proposals, estimations, and SOW input for Field Service opportunities.
Mentor junior consultants and contribute to internal methodologies, accelerators, and knowledge assets focused on D365 Field Service.

Requirements

7+ years of hands-on experience with Microsoft Dynamics 365 CE / Dynamics CRM applications, with at least 3+ years focused specifically on Field Service implementations.
Proven track record leading multiple full lifecycle D365 CE Field Service projects (from discovery through go‑live and hypercare).
Strong functional knowledge of: Work orders, incident types, service tasks, and service agreements.
Resources, skills, crews, and resource scheduling (including RSO/FSO if applicable).
Assets, functional locations, and service history.
Inventory, warehouses, parts management, and returns.
Field Service mobile app implementation and adoption.
Solid understanding of core D365 CE concepts: security model, solutions, entities/tables, forms, views, business rules, and business process flows.
Experience working with Power Platform components (Power Apps, Power Automate, Power BI) to extend Field Service capabilities.
Strong consulting skills: requirements facilitation, process design, stakeholder management, and executive communication.
Excellent written and verbal communication skills, with the ability to translate business requirements into clear functional designs.

Benefits

Stellar Salary: Get ready to be rewarded handsomely, with a competitive OTE ranging from $110k - $130k USD per year.
Super Healthcare Benefits: Say goodbye to worries about medical, dental, and vision costs. We've got your back with access comprehensive healthcare coverage, and yours is covered!
Retirement Treasure: Invest in your future with access to a 401(k)-retirement plan. Your financial security is important, and we're here to help you build it.
Time to Chill: We believe in the power of relaxation. Enjoy generous paid time off for vacations, holidays, and those inevitable sick days.
Remote Work Magic: Embrace the freedom to work remotely from the location of your choice.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft Dynamics 365 CEDynamics CRMField Service implementationsWork ordersIncident typesService tasksService agreementsPower PlatformPower AppsPower Automate

Soft Skills

Requirements facilitationProcess designStakeholder managementExecutive communicationMentoringTrainingCollaborationGuidanceBest practicesConsulting