Client Relationship Manager III
Western Alliance Bank
full-time
Posted on:
Location Type: Remote
Location: Maryland • Massachusetts • United States
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Salary
💰 $121,870 - $160,581 per year
About the role
- managing significant client relationships and ensuring excellent client service and delivery to the client base
- driving product efficiency projects and may lead other business-related projects
- working closely with new business development staff
- overseeing the day to day operations and reporting delivery to clients done with the client service associates
- providing feedback and working with the team leader to conduct annual reviews
- developing and maintaining relationships with Corporate Trust clients
- reviewing and accepting new client relationships based on business line account acceptance policies and procedures
- providing quality service based on client needs, wants, and expectations; aligning actions accordingly; remaining sensitive and responsive to both internal and external clients
- resolving problems quickly and effectively
- Identifying business risks and operational challenges and takes steps to mitigate risk and enhance operating systems and processes
- coordinating the development and implementation of operational changes within the unit
- managing staff, hiring new staff, and/or training staff to successfully meet business objectives
- reviewing client reporting and working with clients and other interested parties on any issues or changes needed
- making sure clients are getting the required information at all times
Requirements
- 8+ years of related experience in Corporate Trust or similar field
- Bachelor's degree or equivalent experience required
- Previous leadership experience required
- Advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services
- Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
- Advanced speaking and writing communication skills
- May require up to 25% travel
Benefits
- competitive salaries
- an ownership stake in the company
- medical and dental insurance
- time off
- a great 401k matching program
- tuition assistance program
- an employee volunteer program
- a wellness program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
banking operationsdeposit operationsloan administrationtreasury managementcommercial banking productsregulatory compliancelegal complianceindustry standardsoperational changesrisk mitigation
Soft Skills
client relationship managementclient serviceproblem resolutionteam leadershipcommunication skillsstaff managementtrainingfeedback provisionorganizational skillssensitivity to client needs
Certifications
Bachelor's degree