Principal Analyst I – Digital Account Origination
Western Alliance Bank
full-time
Posted on:
Location Type: Office
Location: Columbus • Arizona • Ohio • United States
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Job Level
About the role
- provide SME expertise in your respective domain
- lead activities to review current processes and metrics that support operational effectiveness
- identify constraints or opportunities that inhibit or accelerate the business and technology strategy
- design customer journey maps and workflows for the Digital Account Origination platform
- ensure the process meets bank and regulatory requirements for onboarding customers and accounts
- develop options or approaches to improve business outcomes
- drive implementation of solutions to achieve desired results
- accountable for the development and review of artifacts to ensure they accurately describe current state processes, practices, and/or metrics
- determine root cause for constraints in the process
- engage with enterprise subject matter experts and stakeholders to tackle complex issues or opportunities
- capture current state insights while also providing options and recommendations to the identified stakeholders
- identify, socialize, and gather necessary approvals for KRIs, KPIs, and Operational Metrics
- work on data analysis, data mapping, and ensure the requirements are clear to design interfaces and integrations
- provide production support, timely resolution of incidents, and communication to business stakeholders
- convert business requirements into system specifications
- document it in tools like Confluence and Azure DevOps
- define the work breakdown structure for all involved teams
- set and meet the deadlines for that work
- lead discussions to gather requirements and review artifacts
- resolve issues that impede progress
- develop list of critical documentation and artifacts to meet project objectives
- complete high-quality deliverables and effectively communicate learnings, findings, impacts, and next steps with subject matter experts or project stakeholders
Requirements
- 8+ years of related experience
- Bachelor's degree in related field required
- Experience working as an IT/Systems analyst for enterprise platforms and initiatives, and within the financial services industry
- Experience working with cross functional business and IT stakeholders
- Technical experience in data, integrations (API, Batch), SaaS and Cloud native platforms
- Experience in SDLC, ITSM, and Agile methodology is highly desirable
- Industry certifications such as PMI Professional in Business Analysis (PMI-PBA) or IIBA Certified Business Analysis Professional Certified Product Owner is preferred
- Advanced knowledge of general Financial Services or Banking is preferred
- Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
- Advanced to expert in process and data analysis within one or two domains or functional areas with deep critical thinking skills
- Experience working as a SME across one or two domains or functional areas
- Advanced speaking and writing communication skills
- Previous Leadership experience is preferred
- Preferred experience in working on digital transformation programs, Core (such as FIS IBS, Fiserv, Flexcube) and Digital Account Origination platforms (such as Temenos Journey Manager, Mantl, Jack Henry)
Benefits
- competitive salaries
- an ownership stake in the company
- medical and dental insurance
- time off
- a great 401k matching program
- tuition assistance program
- an employee volunteer program
- a wellness program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisdata mappingAPI integrationsBatch integrationsSaaS platformsCloud native platformsSDLCITSMAgile methodologyprocess analysis
Soft Skills
critical thinkingcommunication skillsleadershipstakeholder engagementproblem-solvingcollaborationrequirements gatheringdocumentationtime managementartifacts review
Certifications
PMI Professional in Business Analysis (PMI-PBA)IIBA Certified Business Analysis ProfessionalCertified Product Owner