Principal Analyst I – Digital Account Origination
Western Alliance Bank
full-time
Posted on:
Location Type: Office
Location: Columbus • Arizona • Ohio • United States
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Job Level
About the role
- provide SME expertise in your respective domain
- lead activities to review current processes and metrics that support operational effectiveness
- identify constraints or opportunities that inhibit or accelerate the business and technology strategy
- design customer journey maps and workflows for the Digital Account Origination platform
- ensure the process meets bank and regulatory requirements for onboarding customers and accounts
- develop options or approaches to improve business outcomes
- drive implementation of solutions to achieve desired results
- accountable for the development and review of artifacts to ensure they accurately describe current state processes, practices, and/or metrics
- determine root cause for constraints in the process
- engage with enterprise subject matter experts and stakeholders to tackle complex issues or opportunities
- capture current state insights while also providing options and recommendations to the identified stakeholders
- identify, socialize, and gather necessary approvals for KRIs, KPIs, and Operational Metrics
- work on data analysis, data mapping, and ensure the requirements are clear to design interfaces and integrations
- provide production support, timely resolution of incidents, and communication to business stakeholders
- convert business requirements into system specifications
- document it in tools like Confluence and Azure DevOps
- define the work breakdown structure for all involved teams
- set and meet the deadlines for that work
- lead discussions to gather requirements and review artifacts
- resolve issues that impede progress
- develop list of critical documentation and artifacts to meet project objectives
- complete high-quality deliverables and effectively communicate learnings, findings, impacts, and next steps with subject matter experts or project stakeholders
Requirements
- 8+ years of related experience
- Bachelor's degree in related field required
- Experience working as an IT/Systems analyst for enterprise platforms and initiatives, and within the financial services industry
- Experience working with cross functional business and IT stakeholders
- Technical experience in data, integrations (API, Batch), SaaS and Cloud native platforms
- Experience in SDLC, ITSM, and Agile methodology is highly desirable
- Industry certifications such as PMI Professional in Business Analysis (PMI-PBA) or IIBA Certified Business Analysis Professional Certified Product Owner is preferred
- Advanced knowledge of general Financial Services or Banking is preferred
- Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
- Advanced to expert in process and data analysis within one or two domains or functional areas with deep critical thinking skills
- Experience working as a SME across one or two domains or functional areas
- Advanced speaking and writing communication skills
- Previous Leadership experience is preferred
- Preferred experience in working on digital transformation programs, Core (such as FIS IBS, Fiserv, Flexcube) and Digital Account Origination platforms (such as Temenos Journey Manager, Mantl, Jack Henry)
Benefits
- competitive salaries
- an ownership stake in the company
- medical and dental insurance
- time off
- a great 401k matching program
- tuition assistance program
- an employee volunteer program
- a wellness program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisdata mappingAPI integrationsBatch integrationsSaaS platformsCloud native platformsSDLCITSMAgile methodologyprocess analysis
Soft skills
critical thinkingcommunication skillsleadershipstakeholder engagementproblem-solvingcollaborationrequirements gatheringdocumentationtime managementartifacts review
Certifications
PMI Professional in Business Analysis (PMI-PBA)IIBA Certified Business Analysis ProfessionalCertified Product Owner