Westcor Land Title Insurance Company®

Product Operations

• Support Product Backlog Management.
• Help ensure that backlog items are clearly defined, well-documented, and understood by the development team.
• Coordinate and schedule meetings, including sprint planning, reviews, and retrospectives.
• Organize and track deliverables, milestones, and timelines for product development initiatives.
• Act as a liaison between the Product Owner, development team, and other stakeholders.
• Monitor project progress, resource allocation, and task completion using project management tools.
• Maintain clear and updated documentation related to product requirements, user stories, and acceptance criteria.
• Gather feedback from stakeholders and users to inform product development and prioritize enhancements.

Product Operations Coordinator

General Counsel

• Investigate, evaluate and determine coverage and possible claim resolutions.
• Determine need to retain outside counsel; manage claims and/or litigation to final resolution.
• Negotiate with claimant / opposing counsel / third parties for resolution.
• Participate in mediations and other required court appearances.
• Review and approve invoices for costs and attorneys' fees.
• Perform and assist in initial evaluation for recovery.
• Maintain documentation of claim file activity.
• Evaluate and respond to clearance / curative demands.
• Other activities/projects as assigned.

Claims Counsel

Customer Support

• As the Customer Experience Representative, you will be the liaison between all of our departments to ensure our clients are receiving a seamless experience across touchpoints.
• Answer questions via phone calls and emails from homeowners, lenders, title companies, and attorney offices.
• Assist with inquiries about software issues, endorsements, policy corrections, and claim submission process to obtain final title policies.
• Represents the business with a positive attitude and professional appearance.
• Direct point-of-contact for team member inquiries, or concerns; respond to and resolve escalated or complex issues.
• Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback.
• Monitor daily workflows to ensure that team members are meeting performance goals, following standard policies and procedures, and remain within compliance guidelines.
• Assist with covering the receptionist desk including answering phone calls through a switchboard, routing calls to the appropriate parties and departments.
• Perform routine clerical tasks including mailing, faxing, filing, and scanning.
• Oversee the coordination of meeting meals for Executive team.
• Schedule, prepare agenda and lead monthly team meetings.
• Schedule, prepare and conduct monthly team training sessions.
• Assist with the interview processes for new candidates and new team member training.

Customer Experience Representative

Insurance

• Assist with a variety of customer service and administrative duties related to receiving and reviewing agent escrow account reconciliations and accounting records
• Monitor reconciliation email inbox for reconciliations received
• Print and prepare the reconciliations received for review by pulling corresponding bank account folders
• Communicating with clients, including requesting missing information related to the reconciliations
• Reconciling the agent’s escrow accounting software to their bank statements and creating finalized reconciliation reports
• Handle emails and phone calls at a fast pace with the utmost customer service

Product Operations Coordinator

Claims Counsel

Customer Experience Representative

Escrow Clerk