Westcor Land Title Insurance Company®

Insurance

• Answering phone calls and responding to inquiries from clients
• Monitoring calendars
• Schedule appointments
• Note-taking and filing for clients
• Develop cases and keep clients informed as well as other involved parties

Claims Intern

General Counsel

• Provides underwriting support and authorization to company personnel, agents, and customer(s)
• Examines title orders within company guidelines to determine conditions of title and insurability
• Researches title plant software, analyzes and evaluates pertinent record documents
• Explains chain of title, exceptions, and requirements to customers and managers
• Recognizes title defects and formulates curative solution
• Assesses risks and liabilities that may jeopardize the company
• Maintains proper production levels and delivery standards on a daily basis
• Reviews surveys prepared on properties, if applicable
• Works closely with the customer and escrow staff to meet time requirements
• Prepares an accurate and comprehensive title commitment in accordance with company procedures
• Performs other duties assigned by manager

Underwriting Counsel - NJ/PA

• Investigate, evaluate and determine coverage and possible claim resolutions.
• Determine need to retain outside counsel; manage claims and/or litigation to final resolution.
• Negotiate with claimant / opposing counsel / third parties for resolution.
• Participate in mediations and other required court appearances.
• Review and approve invoices for costs and attorneys' fees.
• Perform and assist in initial evaluation for recovery.
• Maintain documentation of claim file activity.
• Evaluate and respond to clearance / curative demands.
• Other activities/projects as assigned.

Claims Counsel

Customer Support

• The customer service representative is responsible for providing effective customer service for all internal and external customers.
• Communicate effectively with team members within the various departments.
• Cover front switchboard in backup capacity during breaks, lunch hour, and various other times as needed.
• Perform various administrative tasks for employees.
• Primary Point of Contact for customers and vendors.
• Perform multiple customer service duties for the general public, licensed agents/employees, lenders, or other agencies.

Customer Service Representative, Receptionist

• Title Examiners are responsible for abstracting and examining documents from the public records and providing title opinions
• Examine title orders within company guidelines to determine the conditions of the title and insurability
• Research respective title plant software, analyze & evaluate pertinent record documents
• Explain chain of title, exceptions, and requirements to customers and managers
• Recognize title defects and formulate curative solution
• Assess risks and liabilities that may jeopardize the company
• Maintain proper production levels and delivery standards
• Work closely with the customer and escrow staff to meet time requirements
• Prepare an accurate and comprehensive title commitment
• Perform other duties assigned by manager

Title Examiner – Southwest

• Analyze title insurance risks, underwriting issues, and regulatory concerns.
• Provide underwriting solutions to agents, sales team, and title examiners in accordance with Westcor company guidelines as well as local, state and federal law.
• Handle residential as well as limited commercial transactions underwriting.
• Present training seminars to educate title agents and production staff (both online and in person).
• Provide outstanding customer service while making sound underwriting decisions.
• Handle a high volume of underwriting inquiries via email and telephone in a timely, responsive, and professional manner.
• Analyze and respond to indemnity requests.
• Travel with sales staff for agent visits throughout the state.
• Work well in a remote team environment.

Underwriting Counsel

• Define, develop and administer sales and marketing initiatives in designated market
• Prepare annual marketing plan and budget for designated market
• Build and maintain relationships with Title Agencies and Attorneys
• Coordinate with Education Department implementation of seminars, webinars and lunch and learns for Agents and their customer base
• Participate in industry association and networking events
• Proficient in and train customers on Westcor website access
• Use of Salesforce (CRM)
• Remain current on industry news
• Keep Agents informed on all industry news/changes