West Pharmaceutical Services

Manager, Commercial Excellence

West Pharmaceutical Services

full-time

Posted on:

Location Type: Office

Location: South Korea

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About the role

  • Active member of the AP Commercial Excellence Team and Korea Commercial Leadership team
  • Provide tools, resources and training required for the sales team to generate more opportunities and close more deals.
  • Drive data integrity and accuracy in sales tools implemented (e.g. CRM, CPQ), pipeline analytics, and reporting requirements.
  • Analyzes data; create and develop pipelines and reports that will deliver insights to the organization.
  • Support in managing Sales incentive compensation programs, special incentives, policies, and administration of the same.
  • Responsible for the implementation of Key Accounts Management program, Customer Segmentation and Service levels for various functions for Korea
  • Generate and disseminate market-led information including industry analysis, market trends, customer and pipeline information by market segment/product lines and competitive intelligence.
  • Work closely with Korea Marketing team to provide insights and be a thought partner to understand and interpret the Korea market environment.
  • Work with relevant stakeholders to deploy pricing in a way that improves business outcomes.
  • Collaborate with the Global and Regional team to implement the best practices for sales enablement/sales force effectiveness for commercial excellence.
  • Support business through initiatives like knowledge sharing, on-boarding, and training support, in all business-related tasks / activities, building process documentation and knowledge repositories.
  • Understand the current processes and policies related to sales org, and work towards process improvements to make it efficient.
  • Work closely with local and regional teams for monthly sales review, forecast and demand planning, 5-year strategic plan
  • Establish an exceptional partnership with internal stakeholders, and act as a trusted advisor to the GM, Korea
  • Other duties as assigned by Manager to support the APAC and Korea business.

Requirements

  • Bachelor's Degree in Business Administration or Information technology or equivalent experience required
  • 6-8 years of experience in Commercial Excellence /Sales Force Effectiveness/Analytics Preferred
  • Established analytical skills supported by aptitude in Excel for data analysis and manipulation
  • Business acumen in relation to sales and marketing channel processes (Lead Management, Campaign Management, Channel Management, Opportunity Management, Account Management, and Pipeline Management)
  • Excellent analytical, project management and communication skills.
  • Functional expertise: in-depth knowledge in sales/marketing, finance, in a B2B environment
  • Proven track record of development and execution of an effective strategy and vision to drive significant growth.
  • Clear understanding of the healthcare industry, including pharmaceutical/medical device in global markets and the complexities of working effectively in this environment
  • Competent in graphical reporting platforms such as Power BI
  • Advanced skills in Microsoft Word, Excel, Outlook, and PowerPoint
  • Should have zeal towards customers experience and continuous improvements.
  • Global commercial experience in a matrix organization, preferably in a multi-national manufacturing organization.
  • CRM / SAP /Power BI experience is preferred
  • Strong working knowledge of SAP HANA, CRM (i.e., Salesforce) and DocuSign.
  • Ability to prepare and present clear and concise information to all levels of management and staff (including effective visual graphics.)
  • Driven and accountable self-starter, with ability to identify and communicate priorities, and work independently in a fast-paced industry at a rapidly growing organization.
  • Strong organization and detail-oriented skillset, driving towards firm payout deadlines.
  • Able to maintain the highest standards of discretion and confidentiality.
Benefits
  • Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.
  • We believe in giving back to help those in need in the communities where we live and work.
  • Committed to creating a healthier environment and planet through our sustainability efforts.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysispipeline managementaccount managementsales force effectivenessproject managementanalytical skillsbusiness acumenstrategy developmentcustomer segmentationmarket analysis
Soft Skills
communication skillsorganizational skillsdetail-orientedself-starterability to work independentlycollaborationtrusted advisorcustomer experience focusknowledge sharingprocess improvement
Certifications
Bachelor's Degree in Business AdministrationBachelor's Degree in Information Technology