West Bend Insurance Company

Senior Manager – Surety Operations

West Bend Insurance Company

full-time

Posted on:

Location Type: Hybrid

Location: Madison • Wisconsin • United States

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Salary

💰 $123,659 - $154,574 per year

Job Level

Senior

About the role

  • Provide strategic leadership for technology, operations, and business planning initiatives within the Surety division.
  • Leverage data analytics to identify trends and drive improvements in business outcomes.
  • Design and implement key processes, metrics, and operational enhancements across leadership teams.
  • Maintain awareness of industry, economic, and competitive conditions to inform strategic direction.
  • Collaborate with internal stakeholders—including underwriting, IT, legal, and claims—to execute division-wide initiatives.
  • Lead and develop a team of Systems Analysts, Product Owners, and Business Process Specialists responsible for reporting and analytics across the Surety division.
  • Promote staff development through coaching, performance management, and clearly defined objectives.
  • Build and strengthen partnerships with product, actuarial, IT, finance, billing, claims, underwriting, product management, and marketing teams.
  • Establish and maintain operational practices that optimize internal resource utilization and efficiency.

Requirements

  • 8+ years in surety operations, underwriting support, or underwriting
  • 4 years of leadership experience
  • Analytical, quantitative, and problem-solving skills
  • Advanced knowledge of data sources, tools, and business processes, including a sophisticated understanding of cross-functional operations and business drivers
  • Knowledge of key industry, economic, and competitive conditions, as well as the strategic and operational challenges facing the business
  • Ability to provide focus and direction to field operations and strong project management capabilities to implement national/regional initiatives
  • Bachelor’s degree in business, insurance, or related field or equivalent experience in surety underwriting
Benefits
  • Medical & Prescription Insurance
  • Health Savings Account
  • Dental Insurance
  • Vision Insurance
  • Short and Long Term Disability
  • Flexible Spending Accounts
  • Life and Accidental Death & Disability
  • Accident and Critical Illness Insurance
  • Employee Assistance Program
  • 401(k) Plan with Company Match
  • Pet Insurance
  • Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
  • Bonus eligible based on performance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analyticsbusiness planningprocess designmetrics implementationoperational enhancementsreportinganalyticsproject managementquantitative skillsproblem-solving
Soft Skills
strategic leadershipcollaborationcoachingperformance managementteam developmentcommunicationfocus and directionpartnership buildingresource optimizationorganizational skills