Senior Surety Operations Manager
West Bend Insurance Company
full-time
Posted on:
Location Type: Hybrid
Location: Madison • Wisconsin • United States
Visit company websiteExplore more
Salary
💰 $109,432 - $154,574 per year
Job Level
About the role
- Lead operational, technology, and business initiatives that support Surety divisional objectives and long-term growth.
- Use data and reporting to monitor performance, identify trends, and recommend operational and process improvements.
- Develop, enhance, and maintain operational processes, metrics, and reporting to support day-to-day execution and leadership decision-making.
- Partner with underwriting and internal stakeholders to ensure operational tools, systems, and workflows effectively support business needs.
- Collaborate with cross-functional teams including IT, legal, finance, billing, claims, actuarial, product, and marketing to implement approved initiatives and system enhancements.
- Lead and develop a team of Systems Analysts, Product Owners, and Business Process Specialists, ensuring alignment to divisional priorities.
- Provide coaching, performance management, and professional development while fostering accountability and collaboration.
- Establish and maintain operational best practices and standard operating procedures that promote efficiency, consistency, and scalability.
- Maintain awareness of industry, economic, and competitive conditions to inform operational planning and strategic direction.
Requirements
- 7-10+ years of experience in surety operations, underwriting support, underwriting, or related insurance operations roles
- 3-4+ years of leadership or people management experience
- Strong analytical and problem-solving skills with the ability to translate data into actionable insights
- Effective written and verbal communication skills
- Understanding of insurance or surety operational workflows, systems, data sources, and cross-functional business processes
- Ability to collaborate across multiple functional areas and influence stakeholders
- Project management and organizational skills to support operational and technology initiatives
- For senior-level candidates: demonstrated experience providing strategic direction and leading division-wide or national initiatives
Benefits
- Medical & Prescription Insurance
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Short and Long Term Disability
- Flexible Spending Accounts
- Life and Accidental Death & Disability
- Accident and Critical Illness Insurance
- Employee Assistance Program
- 401(k) Plan with Company Match
- Pet Insurance
- Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
- Bonus eligible based on performance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisreportingoperational processesmetrics developmentperformance managementproject managementstrategic directionsystem enhancementsbusiness process improvementunderwriting support
Soft Skills
analytical skillsproblem-solvingcommunication skillscollaborationinfluencecoachingteam leadershipaccountabilityorganizational skillsprofessional development