Claims Manager – Workers Compensation
West Bend Insurance Company
full-time
Posted on:
Location Type: Hybrid
Location: West Bend • Wisconsin • United States
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Salary
💰 $109,432 - $136,790 per year
About the role
- Manage a team of indemnity professionals handling Worker’s Compensation claims in multiple jurisdictions.
- Oversee the investigation, handling, and settlement of all claims assigned to the team.
- Provide advice and direction to claim representatives.
- Responsible for the selection, training, development, and performance of personnel as well as performance reviews, salary adjustments, and promotions.
- Analyze data and reports to understand opportunities and share team results.
- Demonstrate core company values.
- Support the philosophies of Claims Leadership.
- Consistently exhibit a high level of customer service and adherence to department audit guidelines.
- Participate and/or lead projects and initiatives as needed.
- Recognize opportunities for efficiency and improvement.
Requirements
- 7+ years of indemnity claim adjusting experience
- Experience managing multi-jurisdictional claims, with preferred states: WI, IA, MI, IN, VA, AZ
- 3 years of leadership experience
- Proficiency with computers and current technology
- Interpersonal skills
- Oral and written communication skills
- Time management and organizational skills
- Customer service skills
- Negotiation and problem-solving skills
- Conflict resolution skills
- Independent decision-making ability
- Ability to lead, mentor and develop personnel
Benefits
- Medical & Prescription Insurance
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Short and Long Term Disability
- Flexible Spending Accounts
- Life and Accidental Death & Disability
- Accident and Critical Illness Insurance
- Employee Assistance Program
- 401(k) Plan with Company Match
- Pet Insurance
- Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
- Bonus eligible based on performance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
indemnity claim adjustingmulti-jurisdictional claimsdata analysisperformance reviewssalary adjustmentsclaims investigationclaims settlementproject managementcustomer service
Soft Skills
leadershipinterpersonal skillsoral communicationwritten communicationtime managementorganizational skillsnegotiationproblem-solvingconflict resolutionindependent decision-making