Auto Physical Damage Claims Manager
West Bend Insurance Company
full-time
Posted on:
Location Type: Hybrid
Location: West Bend • Wisconsin • United States
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Salary
💰 $109,432 - $136,790 per year
About the role
- Manage a team of Auto Physical Damage supervisors and appraisers responsible for completing damage assessments and vehicle valuations for private passenger, commercial, and inland marine exposures.
- Manage Auto Physical Damage vendor relationships and vendor performance.
- Champion technology and innovation to improve estimating accuracy, operational efficiency, and customer experience.
- Oversee Auto Physical Damage CAT planning, response, and execution.
- Analyze data and reports to identify opportunities, drive continuous improvement, and share team results.
- Ensure Auto Physical Damage claims are handled accurately, in compliance with industry standards, and with a strong focus on customer service.
- Provide expert guidance, advice, and direction to the team while fostering a collaborative, performance-driven environment.
Requirements
- 10 years of Auto Physical Damage experience, including private passenger, commercial, and inland marine exposures
- 5 years of leadership experience in Auto Physical Damage
- Proven vendor management experience
- Strong proficiency with current estimating platforms and claims technology
- Demonstrated ability to embrace and advance technology and process improvement
- Strong interpersonal, oral, and written communication skills
- Strong organizational, time management, and decision-making skills
- Negotiation, problem-solving, and conflict resolution skills
- Ability to lead, mentor, and develop leaders and appraisers
Benefits
- Medical & Prescription Insurance
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Short and Long Term Disability
- Flexible Spending Accounts
- Life and Accidental Death & Disability
- Accident and Critical Illness Insurance
- Employee Assistance Program
- 401(k) Plan with Company Match
- Pet Insurance
- Paid Time Off
- Standard first year PTO is 17 days , pro-rated based on month of hire.
- Enhanced PTO may be available for experienced candidates
- Bonus eligible based on performance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Auto Physical Damagedamage assessmentsvehicle valuationsestimating platformsclaims technologydata analysiscontinuous improvement
Soft skills
leadershipinterpersonal communicationoral communicationwritten communicationorganizational skillstime managementdecision-makingnegotiationproblem-solvingconflict resolution