Wesper

Account Manager

• The Account Manager is responsible for driving business growth through the delivery of onsite clinical and technical training, virtual remote training, clinical education, and professional services for the Wesper product line.
• Travel within the designated territory to provide onsite training, installation, and technical support for all Wesper products and services.
• Communicate effectively with all levels of the organization, ensuring clear understanding of technical and non-technical information.
• Manage interactions with users under demanding conditions while maintaining a professional demeanor.
• Lead group training sessions, delivering content in an engaging and informative manner.
• Build and maintain strong working relationships with the Regional Sales Manager, providing feedback and updates on account status, customer needs, and product performance.
• Manage and maintain the CRM system, ensuring data accuracy, tracking key performance metrics, and supporting account management efforts.
• Conduct regular visits to maintain strong relationships with existing customers and ensure customer satisfaction.
• Identify opportunities for account growth and expansion, driving sales and service opportunities within current customer accounts.
• Take ownership of resolving advanced technical or clinical issues, collaborating with internal teams to implement solutions.
• Provide comprehensive educational training to customers on the routine operation of Wesper’s hardware and software products.
• Deliver training on hardware and software updates to ensure clients can fully utilize the latest system enhancements.