Senior Program Manager, Business Operations
Zillow
SQLTableau
IT Business Operations Lead
WernerCo.
full-time
Posted on:
Location: Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
AzureERP
About the role
- Drive Non-Core Process Automation: Analyze business processes external to ERP and CRM platforms , identifying key opportunities for automation and leading the implementation of solutions to enhance operational efficiency.
- Lead Azure DevOps Adoption & Optimization (Multi-Team): Own and steer the effective use of Azure DevOps across multiple teams. Facilitate aligned sprint planning, manage backlogs, ensure clear progress tracking, and foster strong collaboration practices within the tool.
- Contribute to IT Governance Design & Implementation: Play a key role in designing, documenting, and implementing IT processes and control frameworks that uphold governance standards and mitigate risks.
- Guide Workload Prioritization: Assist leadership in prioritizing the IT workload across diverse teams and initiatives, ensuring focus aligns with business value and capacity.
- Deliver Key IT Projects: Manage and execute a range of IT projects, ensuring they meet objectives, stay within budget and schedule, and deliver the intended value.
- Manage IT Financial Tracking: Handle IT financial administration, including gathering cost data, contributing to budget forecasting, and preparing budget-to-actual reports.
- Generate Portfolio Summary Reports: Create and distribute clear summary reports detailing the progress, status, and key performance indicators of ongoing IT work from a portfolio perspective.
- Process Improvement: Identifying and implementing opportunities for continuous improvement in IT governance processes and practices.
- Training: Developing and delivering training and awareness programs on IT governance policies and procedures to employees
- Emerging Technologies: Monitoring and assessing the governance implications of emerging technologies and recommending appropriate policies and controls.
Requirements
- 5+ years in IT business operations
- Experience with Agile methodologies
- Proven ability to gather and document user requirements
- Demonstrated experience in project management and sprint planning
- Experience contributing significantly to the development of IT governance processes
- Experience guiding or assisting with workload prioritization
- Experience creating summary reports on work status
- Understanding of IT governance frameworks such as COBIT and ITIL
- 10+ years in IT business operations
- Expertise with Azure DevOps in a multi-team environment
- Experience managing cross-functional IT teams
- Experience designing or leading IT demand management
- Experience in a manufacturing environment
