Business Operations

• Drive Non-Core Process Automation: Analyze business processes external to ERP and CRM platforms , identifying key opportunities for automation and leading the implementation of solutions to enhance operational efficiency.
• Lead Azure DevOps Adoption & Optimization (Multi-Team): Own and steer the effective use of Azure DevOps across multiple teams. Facilitate aligned sprint planning, manage backlogs, ensure clear progress tracking, and foster strong collaboration practices within the tool.
• Contribute to IT Governance Design & Implementation: Play a key role in designing, documenting, and implementing IT processes and control frameworks that uphold governance standards and mitigate risks.
• Guide Workload Prioritization: Assist leadership in prioritizing the IT workload across diverse teams and initiatives, ensuring focus aligns with business value and capacity.
• Deliver Key IT Projects: Manage and execute a range of IT projects, ensuring they meet objectives, stay within budget and schedule, and deliver the intended value.
• Manage IT Financial Tracking: Handle IT financial administration, including gathering cost data, contributing to budget forecasting, and preparing budget-to-actual reports.
• Generate Portfolio Summary Reports: Create and distribute clear summary reports detailing the progress, status, and key performance indicators of ongoing IT work from a portfolio perspective.
• Process Improvement: Identifying and implementing opportunities for continuous improvement in IT governance processes and practices.
• Training: Developing and delivering training and awareness programs on IT governance policies and procedures to employees
• Emerging Technologies: Monitoring and assessing the governance implications of emerging technologies and recommending appropriate policies and controls.

IT Business Operations Lead

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Tech Stack

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