Customer Care Coordinator
WernerCo.
full-time
Posted on:
Location Type: Hybrid
Location: United States
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About the role
- Provide high-quality support to customers by responding to inquiries, requests, and issues in a timely, professional, and solution-focused manner.
- Use effective communication and problem-solving skills to address customer questions, technical concerns, and account-related needs through various channels.
- Enhance customer experience by identifying appropriate solutions and aiming for efficient, accurate resolution.
- Manage and resolve customer concerns with empathy and professionalism, escalating issues in alignment with established guidelines when needed.
- Investigate and correct account or service-related discrepancies, ensuring accurate information and continuity of service.
- Proactively communicate with customers regarding updates, next steps, and actions required to support order or service fulfillment.
- Support processes related to customer orders, returns, credits, and other transactional activities as assigned.
- Oversee and coordinate day-to-day fulfillment or service workflows, addressing exceptions and ensuring smooth execution of assigned tasks.
- Review system-generated reports or alerts and take appropriate action to understand, communicate, or resolve service or order status updates.
- Adhere to established procedures while maintaining accurate and thorough documentation of customer interactions and case activity.
Requirements
- Associate's degree in business administration or related field preferred or equivalent work experience required
- 1 ~ 3 years of Direct customer service experience required
- Intermediate level Microsoft Outlook, Word, PowerPoint skills
- Excellent interpersonal, written, and verbal communication skills.
- Strong phone communication skills, including maintaining a professional and personable demeanor while quickly establishing rapport and fostering positive customer interactions.
Benefits
- Comprehensive training to support continuous skill development
- Promote opportunities for internal career growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceproblem-solvingcommunicationaccount managementtransactional activitiesreport analysisdocumentation
Soft Skills
interpersonal skillswritten communicationverbal communicationempathyprofessionalismrapport building
Certifications
Associate's degree in business administration