Werkia

Customer Success Manager

• Support for our tradespeople candidates – You act as the main point of contact for our candidates and guide them from first contact through to successful placement with our partner companies, especially on weekends.
• Individual support – You capture the wishes and requirements of the tradespeople and ensure a smooth application and onboarding process.
• Onboarding that delights – You help make the entry into our partner companies as simple and pleasant as possible.
• Proactive communication – You maintain regular contact with candidates and ensure they are well informed throughout the entire process.
• Feedback management – You collect feedback from tradespeople and contribute to the continuous improvement of our processes.
• Interface between candidates and teams – You work closely with internal departments such as Candidate Excellence Management and Account Management.
• Efficient data maintenance – You document relevant candidate information and keep our systems up to date.

Onboarding Customer Success Manager

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• Support for our tradespeople – You are the first point of contact and guide our candidates from the initial contact through to successful integration with our partner companies.
• Individual support – You capture the wishes and requirements of the tradespeople and ensure a smooth application process.
• Onboarding that excites – You make sure that starting at our partner companies is as easy and pleasant as possible for the tradespeople.
• Proactive communication – You maintain regular contact with candidates and ensure they are well informed and supported throughout the entire process.
• Feedback management – You actively collect feedback from tradespeople and partner companies to continuously improve our processes.
• Interface between candidates and teams – You work closely with internal departments such as Candidate Excellence Management and Account Management to deliver the best possible candidate experience.
• Efficient data maintenance – You record all important candidate information and keep relevant metrics up to date.

Onboarding Customer Success Manager

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Junior Onboarding Customer Success Manager