Werkia

Customer Success Manager

• Support skilled professionals on their journey – You are the primary point of contact for HVAC and electrical specialists and support them from the first conversation through placement.
• Make application processes personal & efficient – You collect candidates' wishes and requirements and ensure a smooth process.
• Find the perfect match – You connect skilled workers and trade businesses in a meaningful way, considering both professional and interpersonal fit.
• Gather feedback and improve processes – You collect feedback and use it to continuously improve the candidate experience.
• Work closely with the account team – Together you ensure that all parties are satisfied and work together successfully.
• Maintain active candidate relationships – You keep in touch, inform about new opportunities, and support candidates through the start of their new job.
• Documentation and quality assurance – You ensure that all information is complete and accurately maintained in the system.

Junior Customer Success Manager

Account Manager

• Build trusted customer relationships – You act as the primary contact for our craft business partners, maintain long-term relationships and identify opportunities for further development.
• Help shape recruiting – You support our partner companies from the first job posting through to the successful placement of skilled workers.
• Act as matchmaker for the trades – You moderate negotiations between the company and the candidate and ensure the best outcome for both sides.
• Cross-selling & account management – You strategically develop your accounts and identify opportunities for additional services.
• Develop tailored recruiting strategies – Together with your partners you optimize job ads and processes to achieve better results.
• Regular communication – You conduct feedback meetings, ensure customer satisfaction and identify challenges early.
• Data-driven approach – You analyze the performance of your accounts and use insights to continuously improve processes.
• Efficient collaboration – You work closely with our candidate team to ensure applicants and companies are matched optimally.

Junior Key Account Manager

• Vertrauensvolle Kundenbeziehungen aufbauen – Du betreust unsere Handwerksbetriebe als erste Ansprechperson, pflegst langfristige Beziehungen und erkennst Potenziale zur Weiterentwicklung.
• Recruiting mitgestalten – Du begleitest unsere Partnerbetriebe von der ersten Stellenanzeige bis zur erfolgreichen Vermittlung von Fachkräften.
• Matchmaker im Handwerk – Du moderierst die Verhandlungen zwischen Betrieb und Bewerber:in und sorgst für das beste Ergebnis für beide Seiten.
• Cross-Selling & Bestandskundenpflege – Du entwickelst Deine Accounts strategisch weiter und erkennst Chancen für zusätzliche Services.
• Individuelle Recruitingstrategien entwickeln – Gemeinsam mit Deinen Partnern optimierst Du Stellenausschreibungen und Prozesse für bessere Ergebnisse.
• Regelmäßiger Austausch – Du führst Feedbackgespräche, sicherst die Zufriedenheit Deiner Kunden und erkennst Herausforderungen frühzeitig.
• Datenbasierte Arbeit – Du analysierst die Performance Deiner Accounts und nutzt die Erkenntnisse für kontinuierliche Prozessverbesserung.
• Effiziente Zusammenarbeit – Du arbeitest eng mit unserem Candidate-Team zusammen und sorgst dafür, dass Bewerber:innen und Betriebe optimal zusammenfinden.