Junior Customer Success Manager

Werkia

Junior Customer Success Manager at Werkia, specializing in assisting SHK and Electrical professionals through the placement process. Engage remotely while collaborating with candidates and companies.

Posted 6/29/2026full-timeRemote • 🇩🇪 GermanyJunior💰 €50,000 - €75,000 per yearWebsite

About the role

Key responsibilities & impact

Support professionals on their journey – You are the primary point of contact for SHK (sanitary, heating and air-conditioning) and electrical professionals and guide them from the first conversation through placement.
Design application processes to be personal and efficient – You capture candidates' wishes and requirements and ensure a smooth process.
Find the perfect match – You connect skilled trades businesses and professionals in a meaningful way, considering both technical fit and interpersonal compatibility.
Collect feedback and improve processes – You gather input and use it to further enhance the candidate experience.
Work closely with the account team – Together you ensure that all parties are satisfied and collaborate successfully.
Actively maintain your candidates – You keep in touch, inform them about new opportunities, and support them through the start of their new job.
Documentation and quality assurance – You ensure that all information is complete and accurately maintained in the system.

Requirements

What you’ll need

Strong communication & empathy – You explain things clearly, engage with people, and remain solution-oriented.
Structure & organization – You work efficiently and never lose overview, even when handling multiple candidates at the same time.
Initiative & sense of responsibility – You recognize challenges early and address them proactively.
Team spirit – You enjoy collaboration and are open to feedback and joint solutions.
Digital affinity – CRM systems, Slack, Zoom are familiar to you.
Desire to develop – You want to grow, learn new things, and take on responsibility.
Hands-on mentality – You turn ideas into action quickly and pragmatically.
German language skills at C2 level, demonstrated in your CV or via appropriate certificates.

Benefits

Comp & perks

Fully equipped office in Berlin – A modern workspace in a central location with excellent transport links and an inspiring working environment.
Attractive compensation – A fair base salary plus uncapped commission that directly rewards your success.
Intensive onboarding – Start with an 8-week onboarding in Berlin to get to know us and our way of working from the ground up.
Remote work after onboarding – After your onboarding period you will work conveniently from home and visit us every 3 months for one week in Berlin for our team and company events.
Modern work equipment – Laptop, monitor, headset – all provided.
Efficient tools – Slack, Zoom and a dedicated CRM for your digital daily work.
Active support for development – Use 10% of your working time for training, coaching or your own projects.
Team & company events – Whether remote or on-site: we celebrate successes together.
Snacks, drinks & Pizza Fridays at meetups – You’ll be well looked after in Berlin.
Dog-friendly office – Your four-legged friend is welcome at team gatherings.
27 vacation days – For your rest and a balanced work-life.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

InitiativeTeam SpiritSolution-OrientedHands-On Mentality