Werecruiter

Customer Success Analyst

Werecruiter

full-time

Posted on:

Location Type: Hybrid

Location: Vila Velha • Brazil

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Job Level

Junior

About the role

  • Act empathetically, analytically and consultatively in supporting clients throughout their journey.
  • Conduct regular video call meetings focused on business diagnosis, progress tracking and strategic alignment.
  • Provide ongoing support via WhatsApp with a guiding, consultative approach.
  • Execute onboarding for clients and teams, explaining products, services and how to apply the methodology.
  • Monitor engagement, progress and risk signals (disengagement, stagnation, attrition).
  • Act proactively to mitigate churn and manage detractor customers.
  • Carry out offboarding processes, analyze causes and ensure appropriate handling.
  • Collect feedback and success metrics, generating strategic insights for Product and leadership.
  • Collaborate with mentors to ensure an integrated experience aligned with the value proposition.
  • Update records of interactions, diagnoses and client progress in GPS. Respond to client questions in Hotmart comments with a technical and advisory stance.

Requirements

  • Experience in customer service/support
  • Strong communication and interpersonal skills
  • Experience in customer onboarding and ongoing client monitoring
  • Bachelor's degree completed or in progress in Business Administration, Commercial Management, Marketing, Advertising, Accounting or related fields
  • Experience in consultative support for corporate clients
  • Experience with CRM tools
  • Availability to work in a hybrid arrangement in Vila Velha, ES
Benefits
  • Commuter allowance (VT)
  • Meal allowance (VA)
  • Health insurance
  • Hybrid work – 3 days on-site in Vila Velha, ES
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecustomer supportcustomer onboardingclient monitoringconsultative supportbusiness diagnosisprogress trackingrisk analysisfeedback collectionsuccess metrics
Soft Skills
empathyanalytical skillsconsultative approachstrong communicationinterpersonal skillsproactive managementcollaborationstrategic alignmentproblem-solvingclient engagement
Certifications
Bachelor's degree in Business AdministrationBachelor's degree in Commercial ManagementBachelor's degree in MarketingBachelor's degree in AdvertisingBachelor's degree in Accounting