Services Manager
Werecruiter
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • Brazil
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About the role
- Audit and strategically direct project execution
- Review and evolve implementation models
- Recruit, train and develop high-performing teams
- Assess leaders and define continuous development plans
- Define consultant allocation to projects
- Analyze revenue, costs and forecasts for the area
- Define and monitor operational KPIs
- Address escalated issues and mitigate risks
- Organize meetings to standardize and simplify solutions
- Forward validated solutions to the Project Management Office (PMO)
- Drive improvements in the implementation model
- Ensure mastery of the product and implementation processes
- Serve as mentor and coach for leadership
- Implement process automation and digitization
- Promote innovation, continuous improvement and reduction of rework
- Manage change in high-pressure, complex environments
Requirements
- Experience in strategic project management
- Experience in leading and developing teams
- Experience in cost management, billing and performance indicators
- Experience in data-driven decision making
- Experience in consulting or services environments
- Experience in auditing and standardizing implementation models
- Experience in mentoring and leadership development
- Experience in risk and conflict management
- Experience in process automation and digitization
- Experience in innovation and continuous improvement
- Experience managing through influence and in cross-functional collaboration
- Experience in educational environments or education-focused solutions
Benefits
- Employment type: CLT (Brazilian statutory employment) + benefits
- Work format: Hybrid
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
strategic project managementcost managementbillingperformance indicatorsdata-driven decision makingauditingprocess automationdigitizationrisk managementconflict management
Soft skills
leadership developmentmentoringteam developmentcross-functional collaborationchange managementinnovationcontinuous improvementproblem-solvingcommunicationcoaching