Operations Lead
Welocalize
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $85,000 - $100,000 per year
Job Level
Senior
About the role
- In concert with Operations leadership, define quarterly Squad OKRs in alignment with the company OKRs.
- Define cross functional squad roles and responsibilities based on achieving OKR results.
- Measure and report OKR result progress on a weekly basis; proactively identify actions and opportunities to achieve and exceed objectives.
- Responsible for performance management (supervision, coaching, career development, and people activities such as time off and expense approval) of direct reports.
- Design, implement, and deliver client solutions/programs.
- Monitor financial and operational metrics (KPIs). Implement and execute production process improvements resulting in increased customer satisfaction, operational leverage, project profitability, and resource productivity.
- Facilitate effective interaction and encourage synergies between the different roles within the same squad.
- Drive the adoption of existing and new production tools (e.g. Relay, PBI, WD) in compliance with defined processes and procedures.
- Oversee issue management: client escalations, CAPAs initiatives, vendor performance or internal escalations.
- Point of Escalation for Squad team members.
- With the squad team, manage and forecast team capacity. Determine when capacity must be increased or reduced based on financial and operational performance metrics.
- Responsible for training of new Squad team members.
- Conduct month-end audits to confirm squad is compliant with accurate and timely client billing.
Requirements
- Proven project management experience in a fast-paced, client-centric environment, ideally in the translation or localization industry.
- Proven ability to lead large diverse teams, both local and remote.
- Knowledge of the language services industry and a keen interest in its technology, process, competitive landscape, and emerging trends.
- Demonstrated success at managing large accounts and/or projects.
- Curiosity and creativity to question existing processes and approaches and innovate new ones.
- Proven experience in development of processes and ideas.
- Experience in financial and operational management.
- Customer relationship management.
- Must be available to travel for work related commitments
Benefits
- Medical Insurance
- Telemedicine Benefit
- Dental Insurance
- Vision Insurance
- FSA and HSA
- Life and Disability Insurance
- Vacation Time: Unlimited
- Sick Time: 6 days per year
- Paid Holidays: 8 days per year
- Employee Assistance Program
- 401 (k) Retirement Plan
- Paid Maternity Leave
- Paid Adoption Leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementperformance managementfinancial managementoperational managementprocess improvementcapacity managementclient billingKPI monitoringOKR definitiontraining development
Soft skills
leadershipcoachingcommunicationproblem-solvingcreativitycuriosityteam collaborationclient relationship managementadaptabilitystrategic thinking