Welocalize

Lead Program Manager – Generative AI Data Operations

Welocalize

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $150,000 - $160,000 per year

Job Level

Senior

About the role

  • Owns program-level strategy and delivery, manages a cross-functional team, and is the primary owner of the client relationship for the program.
  • Define program goals, roadmap, milestones, and operating model across multiple projects and vendors.
  • Lead a delivery team (PMs, Coordinators) with clear goals, capacity plans, coaching, and performance feedback.
  • Act as the day-to-day executive contact; run governance, planning, and QBR-style reviews; align scope, priorities, and change.
  • Co-own quality outcomes with the Manager of Quality; align on guidelines, audits, acceptance criteria, and corrective actions.
  • Plan and secure rater/annotator capacity; optimize shifts, handoffs, automation, and tooling to meet high-volume targets.
  • Build and manage budgets, margins, and change orders; ensure commercial and delivery commitments stay aligned.
  • Maintain program RAID; lead root-cause analyses and remediation; escalate high-impact items with options and impact.
  • Standardize SOPs, templates, and dashboards; pilot and scale automation with Ops Tech.
  • Ensure policy adherence for data handling, privacy, and platform access across the program.
  • Coordinate with Sales/Account, Quality, Operations, and Vendor Management to meet client and business goals.

Requirements

  • Bachelor’s degree or equivalent experience in business, operations, data/engineering, or a related field.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program managementbudget managementroot-cause analysisquality assurancedata handlingautomationcapacity planningperformance feedbackgovernanceSOP standardization
Soft Skills
leadershipcommunicationcoachingcollaborationstrategic planningproblem-solvingorganizational skillsclient relationship managementperformance managementcross-functional team management