Welocalize

Quality Analyst – Generative AI Data Quality

Welocalize

full-time

Posted on:

Location Type: Hybrid

Location: Gurgaon • India

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Tech Stack

ETLRPA

About the role

  • Owns client-specific quality programs, performance metrics, and escalations while leading team development and cross-functional coordination.
  • Set client QA strategies (sampling design, audit methods, acceptance thresholds) and adapt to scope/volume changes.
  • Run root-cause analyses; drive CAPA plans with owners, timelines, and effectiveness checks.
  • Plan training & certification for raters/annotators and coordinators; track completion and impact.
  • Maintain dashboards (throughput, accuracy, productivity, cost) and convert insights into actions.
  • Manage client escalations; present options, trade-offs, and recovery paths.
  • Standardize SOPs, templates, and checklists; remove bottlenecks.
  • Pilot small automations (macros, templates, RPA/API handoffs) with Ops Tech; scale wins.
  • Coach P1s and C2–C3 on tools, workflows, and QA craft.
  • Ensure compliance/security across data handling and platform access.

Requirements

  • Bachelor’s degree or equivalent experience in Business, Operations, Quality, or Data/Engineering.
  • 2+ years in quality/ops with hands-on QA and workforce/training coordination.
  • 1+ years leading people/pods (formal or informal).
  • Multi-project planning and stakeholder management.
  • Clear client communications and governance cadence participation.
  • Strong spreadsheets, PM/task boards, and basic BI; ETL familiarity is a plus.
  • Capacity planning with vendors; confident escalation/negotiation.
  • Effective in global, distributed teams.
  • Near-native English with strong writing and editorial skills.
  • Hands-on with generative AI tools (text/voice/video).
  • Background in QA testing, rubric design, or AI safety/ethics evaluation.
  • Familiarity with data-annotation platforms and model-evaluation tools.
  • Ability to interpret code/datasets/workflows at a conceptual level (no coding required).
  • Works independently and manages workflows effectively in a remote setup.
  • Multilingual ability beyond English.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
quality assuranceroot-cause analysisCAPA plansdata handlingdata annotationmodel evaluationgenerative AI toolsETLcapacity planningworkflow management
Soft Skills
team developmentcross-functional coordinationclient communicationstakeholder managementcoachingnegotiationindependent workorganizational skillswriting skillsmultilingual communication
Certifications
Bachelor’s degreeQA certification