Senior Cost Manager
Rider Levett Bucknall RLB
Quality Manager
Welocalize
full-time
Posted on:
Location Type: Hybrid
Location: Milan • 🇮🇹 Italy
Visit company websiteJob Level
Mid-LevelSenior
About the role
- The Quality Manager is the squad team member responsible for supplier alignment and supplier performance.
- Monitor customer Objectives & Key Results (OKRs) and take necessary actions to ensure quality and on-time delivery targets are met.
- Lead conversations with customers regarding quality while anticipating their needs, analyzing root causes, performing corrective and preventive actions, and escalation matters.
- Design and setup quality framework and ensure maintenance of all language assets (glossaries, style guides, TMs, etc).
- Engage Language Services team with requisite information necessary for recommendations of new or replacement resources for a client or program.
- Prepare and present quality reporting to clients as needed.
Requirements
- Proven experience in a fast-paced, client-centric environment, ideally in the translation or localization industry.
- Experience and proven track record in Localization Vendor, Language or Quality Management.
- Excellent communication skills with the ability to present structured arguments to diverse audiences, incl. colleagues, customers and vendors, and influence others.
- Knowledge of the language services industry and a keen interest in its technology, process, competitive landscape, and emerging trends.
- Adept at data literacy; ability to understand and utilize data to make decisions.
- Strong in problem solving with attention to time constraints while being accountable for the quality of the deliverables.
- Flexible attitude with the ability to manage multiple priorities in a fast-paced, time-sensitive, and deadline-driven work environment.
- Minimum of a Master’s degree or equivalent experience.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
quality managementlocalization managementdata literacyroot cause analysiscorrective actionspreventive actionsquality reportinglanguage asset maintenanceOKRs monitoringsupplier performance management
Soft skills
excellent communicationproblem solvinginfluencing skillsflexibilitytime managementaccountabilitypresentation skillsclient-centric approachmultitaskinganalytical thinking
Certifications
Master’s degree
