Senior Manager, Renewals
GitLab
Engagement Manager
Welocalize
full-time
Posted on:
Location Type: Remote
Location: Remote • ⛩ Anywhere in Asia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Own and grow a portfolio of strategic accounts
- Identify upsell and cross-sell opportunities across offerings
- Develop and execute account plans aligned with client goals
- Serve as the trusted advisor and main point of contact for clients
- Build and maintain multi-level relationships across client organizations
- Monitor program health, quality metrics, and client satisfaction
- Provide feedback to internal teams to inform product development
- Track account performance against KPIs and contribute to business reviews.
Requirements
- Minimum 5+ years of experience in account management, client services, or consultative sales, ideally within AI, data services, or localization
- Proven track record of growing enterprise accounts and managing complex client relationships
- Exceptional ability to build trust and rapport across all levels of client organizations
- Strong commercial acumen and negotiation skills
- Excellent communication, presentation, and stakeholder management capabilities
- Demonstrated experience working with global, cross-functional teams in fast-paced environments
- Execution-focused, accountable, and resourceful, with strong decision-making skills and the ability to independently complete tasks across commercial, operational, and client-facing domains.
- Nice to Have - Experience with Salesforce or similar CRM tools
- Multilingual proficiency or experience managing multilingual programs
- Background in data annotation, model evaluation, or AI training workflows.
Benefits
- Professional development
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementclient servicesconsultative salesupsellcross-sellKPI trackingdata annotationmodel evaluationAI training workflows
Soft skills
relationship buildingtrust and rapportcommercial acumennegotiationcommunicationpresentationstakeholder managementdecision-makingexecution-focusedresourceful