Senior Manager, Renewals
GitLab
full-time
Posted on:
Location Type: Remote
Location: Remote • ⛩ Anywhere in Asia
Visit company websiteJob Level
Senior
About the role
- Hire, coach, and develop a high-performing team of 3 Renewal Managers
- Foster a culture of innovation, experimentation, and continuous improvement
- Drive team enablement programs and professional development initiatives
- Conduct regular 1:1s and performance reviews to ensure team success
- Own all renewals and upgrade opportunities across the APAC region
- Manage team activities and ensure healthy pipeline coverage
- Review weekly forecasts and business outcomes with team members and sales managers
- Conduct win/loss analysis to iterate and improve renewal strategies
- Maintain rigorous data quality standards for all renewal opportunities
- Partner closely with APAC Sales and Customer Success leadership to drive retention and expansion
- Collaborate with channel partners to ensure seamless renewal execution
- Contribute to global renewals strategies, programs, and playbooks
- Design and implement region-specific renewal playbooks tailored to APAC market dynamics
- Drive strategies and initiatives to improve renewal predictability, retention rates, and expansion
- Deliver efficient and proactive management of the customer lifecycle
- Establish and track key metrics (renewal rate, churn, expansion, forecast accuracy)
- Provide regular reporting on team performance and regional trends
Requirements
- Proven people management experience, preferably leading renewals or customer-facing teams
- Proven track record of driving predictable retention and expansion in a SaaS environment
- Experience working in the APAC region with understanding of regional market dynamics
- Background in B2B SaaS or technology companies
- Experience with Salesforce or similar CRM platforms
- Familiarity with customer success methodologies and frameworks
- Track record of implementing process improvements and driving operational efficiency
- Experience working in a high-growth, fast-paced environment
Benefits
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
people managementrenewals managementcustomer lifecycle managementdata quality standardswin/loss analysiskey metrics trackingprocess improvementsoperational efficiencySaaS retention strategiesrenewal playbook design
Soft skills
coachingteam developmentinnovationcollaborationcommunicationperformance managementstrategic thinkingadaptabilityproblem-solvingleadership