Wellvana

Senior Specialist, Technology Education Content

Wellvana

full-time

Posted on:

Location Type: Remote

Location: Tennessee • United States

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Job Level

Senior

About the role

  • The Sr. Specialist, Technology Education content will create easy to follow user guides, quick start booklets, and how to articles that demystify technical features for nontechnical audiences.
  • You’ll produce polished, on brand materials and collaborate with PMs, data engineers, cross-functional SMEs, and partner success to capture the right workflows.
  • Author & design: Create step-by-step user guides, quick starts, and release note summaries; lay out content in Adobe InDesign with on brand typography, styles, and component libraries.
  • Translate technical to plain language: Turn product specs, clinical workflows, and API driven features into simple, task-based instructions and visuals.
  • Single-source content: Reuse content across PDFs, web help, and training handouts; maintain a clean component/style system.
  • Visual explainers: Create callouts, annotated screenshots, and simple diagrams; partner with Design for complex visuals and templates.
  • Create on-demand content: Develop shortform, modular, self-paced technology content that supports self-paced learning for users and internal teams.
  • Capture onscreen workflows using screen recording tools.
  • Script short, task-based walkthroughs or “how to” clips.
  • Edit footage (basic trimming, callouts, annotations, captions) to ensure content is accessible and easy to follow.
  • Create knowledge checks & competency assessments: Develop short quizzes, scenario-based questions, and skill verification checkpoints aligned to specific product workflows.
  • SaaS savvy: Test features in a staging environment, capture accurate steps, and flag UX snags; keep docs in sync with iterative releases.
  • Stakeholder collaboration: Run content walkthroughs with PM/Eng/CS/Clinical SMEs; incorporate feedback and track approvals.
  • Continuous improvement: Monitor support tickets and learning analytics to identify doc gaps; propose updates that reduce “how do I…?” inquiries.

Requirements

  • Education: Bachelor’s degree in Technical Communication, Information Design, or equivalent practical experience.
  • Years of Related Experience: 1-3 years technical writing, documentation, or content design.
  • 1-3 years creating short instructional videos, including scripting, screen recording, adding callouts/annotations, and basic video editing.
  • Adobe InDesign proficiency (master pages, paragraph/character styles, tables, anchored objects, and export settings).
  • Strong writing sample/portfolio showing before/after clarity and layout craftsmanship.
  • Comfort using and documenting SaaS applications.
  • Curiosity to learn new tools quickly.
  • Nice to have: Advanced MS Office experience, healthcare terminology, version control, experience with Monday.
Benefits
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical writingcontent designvideo editingscriptingscreen recordinguser guide creationsingle-source contentknowledge checkscompetency assessmentsAdobe InDesign
Soft Skills
collaborationcommunicationcuriositycontinuous improvementattention to detail