Wellspring Worldwide

Software Engineer

• Design, develop, and maintain Salesforce OEM applications delivered via second-generation managed packages (2GP)
• Build robust backend logic using Apex, including async patterns (Queueable, Batch, Future)
• Develop modern, performant user interfaces using Lightning Web Components (LWC)
• Ensure all development aligns with Salesforce ISV and OEM best practices
• Design solutions with a deep understanding of Salesforce governor limits, multitenant architecture, and scale constraints
• Proactively identify and mitigate limit risks
• Optimize code, data models, and automation for high-volume and enterprise-scale usage
• Leverage Salesforce configuration tools effectively
• Use Git for source control
• Write comprehensive unit and integration tests

Salesforce OEM Developer

Account Executive

• Own and consistently achieve or exceed annual revenue targets
• Drive net-new business and strategic upsell/cross-sell opportunities
• Manage complex, multi-stakeholder sales cycles
• Build and maintain a healthy pipeline aligned to revenue goals
• Lead discovery, solution positioning, pricing, negotiation, and contract execution
• Conduct deep discoveries to understand customer needs and objectives
• Build long-term executive-level relationships
• Partner with Marketing, Product, Legal, and Customer Success teams
• Serve as a role model for best sales practices

Senior Account Executive

Customer Success Manager

• Assist new customers with onboarding, platform setup, and user training to ensure a smooth start.
• Educate customers on product features, updates, and best practices to maximize value and adoption.
• Track customer usage and engagement to identify risks, opportunities, and areas for improvement.
• Serve as primary point of contact for assigned customers, responding promptly to inquiries and requests.
• Monitor customer satisfaction, gather feedback, and proactively address concerns to support retention.
• Maintain accurate records of customer interactions, account status, and feedback in CRM and success tools.
• Work with Sales, Support, and Product teams to troubleshoot issues and escalate them when necessary.
• Support renewal processes and help identify potential upsell or cross-sell opportunities.
• Provide data and materials for customer success plans and participate in internal or customer-facing reviews as needed.
• Promote customer awareness of new features, enhancements, and recommended workflows.

Customer Success Associate

• Act as the primary Wellspring contact for key stakeholders (C suite, innovation, R&D, IP, Tech Transfer)
• Achieve ambitious growth targets via upsell, cross-sell, and expand across installed base
• Partner with CSM/Customer Success to ensure clients maximize software ROI; identify expansion signals
• Lead account planning, discovery, solution presentations, business case development, and close deals end-to-end
• Maintain robust pipeline in Salesforce, provide disciplined forecasting, and use insight-driven territory reviews

Salesforce OEM Developer

Senior Account Executive

Customer Success Associate

Senior Growth Account Executive