Customer Success Manager

Wellspring Worldwide

Customer Success Manager at Wellspring, engaging with enterprise customers and managing their success. Responsible for account management, identifying growth opportunities, and mitigating churn risks.

Posted 6/11/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Manage a full book of business, serving as the lead and advisor for assigned customers
Develop and execute comprehensive Customer Success Plans that align product capabilities with the customer’s business objectives
Proactively identify churn risks and develop “get well” plans
Lead renewal conversations, identify expansion opportunities, and partner with Sales to finalize expansions
Educate customers on product features, updates, and best practices to maximize value and adoption
Track customer usage and engagement to identify risks, opportunities, and areas for improvement
Serve as primary point of contact for assigned customers, responding promptly to inquiries and requests
Monitor customer satisfaction, gather feedback, and proactively address concerns to support retention
Maintain accurate records of customer interactions, account status, and feedback in CRM and success tools
Work with Sales, Support, and Product teams to troubleshoot issues and escalate them when necessary
Identify gaps in customer lifecycle and suggest improvements to internal workflows
Act as the ‘voice of the customer’ to Product, providing structured feedback and data-backed feature requests
Promote customer awareness of new features, enhancements, and recommended workflows

Requirements

What you’ll need

Bachelor’s degree preferred, with 2-4 years of experience in Customer Success, Account Management, or a related SaaS role
Strong communication and interpersonal skills with the ability to build positive customer relationships
Proven ability to manage difficult conversations and build relationships with mid-level management at customer organizations
Excellent problem-solving abilities and attention to detail
Ability to prioritize tasks in a fast-paced, dynamic environment
Enthusiastic, self-motivated, and eager to learn
Preferred Familiarity with SaaS applications or enterprise customer environments
Experience using CRM or customer success tools (e.g., Salesforce, HubSpot, Gainsight)
Exposure to customer onboarding, support, or training activities

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Wellspring Worldwide Website LinkedIn All Job Openings 51 - 200 employees 🏢 Enterprise ☁️ SaaS 🤝 B2B 💰 Private Equity Round on 2022-07 Enterprise
SaaS
B2B Wellspring Worldwide is a company that powers world-class innovation management and technology commercialization programs. They serve leading corporations, universities, and government agencies by offering solutions in tech transfer, innovation management, tech scouting, and IP management. Wellspring provides tools and advice to manage R&D programs, technology portfolios, and corporate intellectual property. Their services include data and operations support, IP commercialization, and technology licensing. With 17 years in business, Wellspring is trusted by hundreds of organizations to handle millions of patents and trademarks and execute thousands of licenses online. Customer Success Manager 🔥 47 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage a full book of business, serving as the lead and advisor for assigned customers
Develop and execute comprehensive Customer Success Plans that align product capabilities with the customer’s business objectives
Proactively identify churn risks and develop “get well” plans
Lead renewal conversations, identify expansion opportunities, and partner with Sales to finalize expansions
Educate customers on product features, updates, and best practices to maximize value and adoption
Track customer usage and engagement to identify risks, opportunities, and areas for improvement
Serve as primary point of contact for assigned customers, responding promptly to inquiries and requests
Monitor customer satisfaction, gather feedback, and proactively address concerns to support retention
Maintain accurate records of customer interactions, account status, and feedback in CRM and success tools
Work with Sales, Support, and Product teams to troubleshoot issues and escalate them when necessary
Identify gaps in customer lifecycle and suggest improvements to internal workflows
Act as the ‘voice of the customer’ to Product, providing structured feedback and data-backed feature requests
Promote customer awareness of new features, enhancements, and recommended workflows 🎯 Requirements
Bachelor’s degree preferred, with 2-4 years of experience in Customer Success, Account Management, or a related SaaS role
Strong communication and interpersonal skills with the ability to build positive customer relationships
Proven ability to manage difficult conversations and build relationships with mid-level management at customer organizations
Excellent problem-solving abilities and attention to detail
Ability to prioritize tasks in a fast-paced, dynamic environment
Enthusiastic, self-motivated, and eager to learn
Preferred Familiarity with SaaS applications or enterprise customer environments
Experience using CRM or customer success tools (e.g., Salesforce, HubSpot, Gainsight)
Exposure to customer onboarding, support, or training activities Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Manager – Logistics 🔥 1 hour ago Charger Logistics Inc. 501 - 1000 🚗 Transport Website LinkedIn All Job Openings Customer Success Manager responsible for logistics solutions and customer relationship management. Collaborating with internal teams to ensure customer satisfaction and operational efficiency. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🏆 Customer Success Client Success Specialist 🔥 2 hours ago Punch List Digital 51 - 200 🤝 B2B Website LinkedIn All Job Openings Client Success Specialist managing client ad performance via SEO and Google Ads strategies for Punch List Digital. Responsible for onboarding, relationship management, and campaign insights. 🇺🇸 United States – Remote 💵 $65k - $85k / year ⏰ Full Time 🟢 Junior 🏆 Customer Success Manager, Customer Success 🔥 2 hours ago KPA 201 - 500 ☁️ SaaS 📋 Compliance 🤝 B2B Website LinkedIn All Job Openings Manager, Customer Success overseeing team of managers focused on driving customer outcomes and value in safety and risk management sector. 🇺🇸 United States – Remote 💵 $85k - $95k / year 💰 $5M Private equity on 2011-11 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Customer Success Manager, Research 🔥 2 hours ago ŌURA 201 - 500 🧘 Wellness Website LinkedIn All Job Openings Customer Success Manager managing post-sale relationships for leading research institutions. Driving customer engagement and collaboration to ensure measurable value from Oura's products. 🇺🇸 United States – Remote 💵 $119k - $140k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager 🔥 2 hours ago Reveleer 51 - 200 ⚕️ Healthcare Insurance ☁️ SaaS 🤖 Artificial Intelligence Website LinkedIn All Job Openings Customer Success Manager managing client relationships and project deliverables for Reveleer’s Prospective Risk solution. Building strong customer relationships and ensuring timely delivery of work throughout the project lifecycle. 🇺🇸 United States – Remote 💵 $100k - $110k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Customer SuccessAccount ManagementCustomer OnboardingProblem-SolvingAttention to DetailTask Prioritization

Soft Skills

CommunicationInterpersonal SkillsRelationship BuildingDifficult Conversations ManagementEnthusiasmSelf-MotivationEager to Learn