Wells Fargo

Executive Director – Business Banking Change Management Consultant

Wells Fargo

full-time

Posted on:

Location Type: Hybrid

Location: Charlotte • North Carolina • United States

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Job Level

Lead

About the role

  • Manage the end-to-end Change Management process for the Merchant Services Business Banking sales segment
  • Lead the execution of strategically important change initiatives for the business by partnering with internal and external teams to assess, plan, build and deploy new strategies to the sales team
  • Act as subject matter expert for Business Banking sales on projects impacting the segment
  • Maintain the full book-of-work for the segment
  • Provide regular updates to Senior Leaders throughout the business
  • Provide vision, direction, and expertise to senior leadership for implementing innovative and significant business solutions that are large scale and cross organizational
  • Strategically engage with all levels of professionals and managers across multiple lines of businesses and serve as an experienced advisor to the leadership
  • Provide direction to a cross functional team using business expertise

Requirements

  • 7+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Deep knowledge of Merchant Services and/or Business Banking
  • Demonstrated ability to lead complex, enterprise‑wide initiatives from problem definition through execution with minimal oversight
  • Proven experience setting execution strategy, aligning workstreams to business priorities, and anticipating downstream impacts across functions
  • Strong ability to navigate ambiguity, competing priorities, and organizational change while maintaining delivery commitments
  • Experience facilitating discussions that drive alignment, resolve conflict, and accelerate decision‑making
  • Deep understanding of risk management, controls, and regulatory considerations within business execution
  • Advanced analytical skills with the ability to translate data into executive‑ready insights, define success metrics, track outcomes, and adjust execution based on data
  • Proven success leading multi‑workstream programs spanning technology, operations, and business teams
  • Exceptional written and verbal communication skills, including distilling complex topics into concise executive messaging and presenting confidently to senior leadership
  • Polished executive presence appropriate for a Senior Lead role.
Benefits
  • Specific compliance policies may apply regarding outside activities or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired.
  • Wells Fargo maintains a drug free workplace.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Business ExecutionImplementationStrategic PlanningChange ManagementRisk ManagementData AnalysisSuccess MetricsProgram ManagementEnterprise-wide InitiativesBusiness Solutions
Soft Skills
LeadershipCommunicationConflict ResolutionDecision-makingAdaptabilityStrategic EngagementCross-functional Team DirectionVision and DirectionExecutive PresenceFacilitation