Merchant Services Business Support Specialist
Wells Fargo
full-time
Posted on:
Location Type: Hybrid
Location: Charlotte • Minnesota • North Carolina • United States
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Salary
💰 $68,000 - $114,000 per year
About the role
- Participate in profitability goals through strategic client management, re-contracting of existing business and identification, pursuit and acquisition of incremental business within the designated portfolio
- Provide strategic relationship management and growth opportunities success in the payments processing industry with a deep consultative skill set and experience
- Achieve companywide business objectives, including the annual revenue plan at target margins; by maintaining and growing existing relationships, identifying incremental business and maintaining high levels of client satisfaction
- Establish and maintain a sound internal partnership with respective teams through on-going collaboration and communication
- Implement and support ongoing client strategy and co-coordinating growth opportunities with other parts of Wholesale Payments, Treasury Services
- Understand client needs clearly by applying a strategic, consultative selling approach to cultivate payments optimization strategies and develop appropriate product solution recommendations
- Prepare and deliver business reviews on a cadence provided by the client and provide analysis on strategic client relationships, as well as provide compelling financial and market analysis to support proposals to expand business
- Participate in external industry conferences to ensure market visibility within the identified market segment
- Act as a principal point of contact to internal partners, and as the primary contact for the client relationship on behalf of Merchant Services
- Collaborate and consult with peers, colleagues, internal partners and managers to resolve issues and achieve goals
Requirements
- 2+ years of Merchant Services Relationship Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Experience in merchant services/card business
- Proven ability to execute in a fast-paced environment
- Excellent verbal and written communication skills
- Experience presenting complex information to prospects and clients
- Ability to manage competing priorities
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Merchant Services Relationship Managementpayments processingconsultative sellingfinancial analysismarket analysisbusiness reviewsclient strategyproduct solution recommendationsclient satisfactionre-contracting
Soft Skills
strategic relationship managementcommunicationcollaborationconsultative skillsproblem-solvingpresentation skillstime managementclient needs assessmentgoal achievementadaptability