Lead moderately complex initiatives and deliverables within technical domain environments, ensuring production‑support readiness and operational stability for assigned products and applications
Contribute to large‑scale planning of strategies, partnering with application, platform, and architecture teams to incorporate non‑functional requirements (availability, resiliency, observability, performance, and supportability)
Design, code, test, debug, and document for projects and programs associated with the technology domain—including upgrades, deployments, and the instrumentation needed for effective monitoring and incident response
Review moderately complex technical challenges that require in‑depth evaluation of technologies, procedures, and potential threats to service‑level objectives, helping drive preventative actions that reduce incident impact
Resolve moderately complex issues and lead a team to meet existing or potential client needs while maintaining strong adherence to functional policies, procedures, compliance expectations, and operational best practices
Serve as an escalation point during production events, coordinating detection, triage, escalation, mitigation, and restoration activities while ensuring consistent use of playbooks, runbooks, and hands‑on incident leadership where needed
Collaborate and consult with peers, colleagues, and mid‑level managers to resolve technical challenges, translate complex production behaviors into clear risk assessments, and drive continuous improvement efforts

Requirements

4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years of Software or Data Engineering experience
4+ years of experience working with ServiceNow as a system of record, including hands‑on use of incident, problem, and change data, and familiarity with ServiceNow reporting to support operational reporting, trend analysis, and decision‑making
2+ years of experience reporting within Power BI or Tableau
Strong written and verbal communication skills for point in time status of major incidents as well as trend reporting
1+ years of experience with Observability/Monitoring tools: Elastic, Kibana, Grafana, AppDynamics, Kafka, Big Panda, Splunk
Ability to translate data into clear insights using Power BI or Tableau dashboards for business stakeholders
Hands‑on experience designing, developing, and maintaining Power BI or Tableau dashboards using multiple data sources
Knowledge of SharePoint development and customization. (e.g., content types, lists, libraries, templates, site columns, etc.)
Strong understanding of MS Office suite (e.g., PowerPoint, Excel, etc.)

Benefits

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Software EngineeringData EngineeringIncident ManagementProblem ManagementChange ManagementObservabilityMonitoringDashboard DevelopmentData AnalysisTechnical Documentation

Soft Skills

CommunicationCollaborationProblem SolvingLeadershipRisk AssessmentContinuous ImprovementOperational Best PracticesClient Needs AssessmentTeam CoordinationIncident Leadership